Comprehensive Healthcare · 1 month ago
Program Manager - Walk-In Clinic
Yakima, WA
Full-time
Onsite
Mid, Senior Level
$79K/yr - $119K/yr
2+ years expComprehensive Healthcare provides innovative behavioral health and integrated healthcare services to clients of all ages. The Program Manager for the Walk-In Clinic oversees clinic operations and ensures excellence in client care, while providing supervision and support to staff.
Health CareMental HealthNon ProfitProfessional Services
Responsibilities
Provides a combination of direct service and service coordination, with internal and external resources, to assist the client with achieving identified treatment plan goals
Demonstrates a comprehensive knowledge of community services and resources (including peer, natural, and community supports) and actively encourages individuals to access them
Advocates for the client when appropriate to attain services and benefits to further recovery goals
Demonstrates and utilizes knowledge of development in children, youth and young adults
Demonstrates and utilizes knowledge and understanding of behavioral health problems in children, youth and young adults
Demonstrates and utilizes knowledge of and ability to work with issues of confidentiality, consent and capacity
Demonstrates the ability to collaborate and coordinate with family, parents, caregivers and community and natural supports
Communicates effectively with children and youth of differing ages and developmental levels
Conducts and documents on-going clinical supervision consistent with Comprehensive Healthcare’s policies and procedures, and consistent with the requirements for the supervised employee’s professional credentials
Assesses clinical skills, gives constructive feedback, and provides (or arranges for) training and coaching to promote the development of technical skills, therapeutic approaches, and strength-based interventions appropriate for the client population served
Creates a continuing education plan and designs and tracks learning objectives to support new skill development consistent with job requirements
Effectively and legally interviews applicants and makes appropriate staff selections
Follows policies and procedures for corrective action relating to staff performance
Provides sound supervision to all direct reports which include appropriate and frequent performance feedback
Supports employees in skill development and goal attainment
Completes performance evaluations in a timely and thorough manner
Appropriately utilizes the Human Resources Department as needed and required
Demonstrates and utilizes knowledge of normal aging process and age-related changes
Demonstrates an understanding of neurocognitive disorders and their impacts on functioning
Demonstrates awareness of how medical issues can affect mental status
Completes all required service notes according to Comprehensive Healthcare’s guidelines, policies and procedures regarding format, content, and timeliness
Language used in service notes is respectful, clear, descriptive, concise and client centered
Service notes accurately depict treatment modalities and interventions provided within the clinician’s scope of practice and according to treatment plan
Service notes accurately reflect and depict client status and progress consistent with assessment and reassessment data, problem statements and treatment plan goals and objectives
Provides direction, supervision, coaching, training and regular performance feedback to build employee skills and support progress toward goals
Creates training and development plans to support new employees to be successful
Completes performance evaluations in a timely and thorough manner
Assists with the development of the team budget and monitors budget throughout the year
Monitors program plan adherence to ensure quality service delivery
Responsible for the day-to-day operational management of the Walk-In Clinic and services provided to the Camp Hope Program
Responsible for overall clinical operations that optimize best practices of the client-centered medical home
Responsible for promoting high standards of practice management through utilizations of standardized polices, protocols and guidelines
Manages the implementation of all organization initiatives and policies and procedures related to the Walk-In Clinic and services provided at the Camp Hope Program
Responsible for the client experience and achieving organizational goals for client satisfaction
Responsible for achieving enrollment standards, client quality metrics; client access; and appropriate emergency department utilization as required by managed care organizations
Manages all workflows for the Walk-In Clinic and services provided to the Camp Hope Program
Exemplifies excellent customer relations with internal and external customers. Addresses all client complaints. Holds staff accountable for conformity to customer service policy and client satisfaction
Partners with local healthcare leaders to develop a coordinated delivery system within the organization and communities serviced by the clinic(s)
Develops and maintains ties and/or networks in the local community for promoting the mission of the organization
Recommends the establishment, expansion, modification, or elimination of services, based on an understanding of community need, organizational capability, and financial viability
Develops and drives operational improvement and change management initiatives within the clinic(s). Assists the site leadership team in continuous improvement practices
Responsible for the management of health plan quality metrics as set forth by the organization’s goals and strategic plans
Ensures operational compliance with The Joint Commission, Meaningful Use, National Committee for Quality Assurance, Uniform Data System and applicable local and state/federal regulations
Manages fiscal responsibility, operational efficiency, resource utilization, staffing patterns and team effectiveness and efficiency
Understands the budget for all applicable service line(s) and is responsible for the achievement of the budget
Contributes to the creation of the site(s) financial budget and manages variances for all controllable budget line items
Qualification
Required
Washington State Registered Nurse License or Agency Affiliated Counselor registration
Bachelor's degree in business administration, healthcare management, or related field
Two years of supervisory experience within a physical healthcare environment
Must have the ability to demonstrate a working knowledge of Washington State Basic Health Plans, Community Health Centers and primary healthcare services
Proficient in use of electronic health records or other client information systems
Valid drivers license and vehicle liability insurance
Benefits
Healthcare coverage for employee and qualified family members
Generous vacation, paid holiday and sick leave policies
Access to Employee Assistance Program services
Agency-funded retirement plan with contributions equal to 5% of compensation
Additional retirement investment opportunities with a 50% investment match of up to 4% of compensation
Agency-funded life and disability insurance program
Tuition reimbursement program to support employees pursuing additional education
Employer-funded student loan repayment assistance
Company
Comprehensive Healthcare
Comprehensive Healthcare is a non-profit organization that renders mental healthcare services to individuals, family and communities.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2016-03-08Series A
Leadership Team
Jodi Daly
Chief Executive Officer
M
Mark Bradshaw
Chief Medical Officer
Recent News
Comprehensive Healthcare
2025-11-18
Comprehensive Healthcare
2025-07-15
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