Apply on Employer Site

Emerson College · 1 day ago

Assistant Director, Financial Aid (Undergraduate)

Greater Boston

Full-time

Onsite

Mid Level

$59K/yr - $72K/yr

3+ years exp

Emerson College is seeking an Assistant Director of Financial Aid to provide operational support to students and parents regarding the financial aid process. This role involves coordinating financial aid for undergraduate students, counseling them on financial options, and ensuring accurate processing of financial aid applications and packages.

Education

H1B Sponsor Likely

Responsibilities

Meet with prospective and enrolled students as requested to discuss financial concerns, answer questions about financial aid awarding and eligibility, and review alternative resources to finance education costs

Complete file review process, including the federal verification process

Review submitted documentation for accuracy and completion

Manage applications for students who submitted multiple financial aid applications

Assist with awarding need-based and non-need-based aid; adjust budgets and aid packages as appropriate for students in special programs

Find and analyze any discrepancy or area of conflicting information as it relates to a student’s record or financial aid application and request the necessary documentation to correct these issues

Counsel matriculated students in the event of a financial crisis, assisting them to review their options to appeal for additional aid and requesting supporting documents to recalculate their financial need based on their changed situation

Counsel new families during the application process through the financial aid procedures; continue to work with them as the student deposits and enrolls

Coordinate financial aid appeals, making recommendations to the Director of Financial Aid

Process all aspects of specific federal or institutional programs, reviewing all documentation in a timely manner to ensure that students receive the appropriate level of funding

Provide outreach to students about registration plans that might need adjustments to their financial aid based on their registration

Serve as the main point of contact for one or more federal, state, or institutional programs; liaise as necessary with the appropriate federal, state, or Emerson departments and authorities to ensure that students receive the appropriate level of funding and funds are reconciled monthly. Programs could include one or more of the following: state aid, veterans benefits, the Federal Pell Grant, Global Pathways Programs, Study Abroad, specialty institutional funds, etc

Perform general administrative tasks

Provide guidance and training to other staff members as required

Perform other miscellaneous duties as assigned

Qualification

Financial Aid ExperienceBanner SoftwareStudent Financial ServicesGoogle SuiteMicrosoft SuiteAttention to DetailCustomer Service SkillsFluency in Second LanguageInterpersonal CommunicationProblem-Solving SkillsOrganizational Skills

Required

Bachelor's Degree required

Minimum of 3 years of experience in higher education, human resources, finance, accounting and/or strong customer service setting required; 2-4 years of experience in a financial aid department is preferred

Minimum 1 year of experience of using Banner required

Preferred

Master's Degree preferred

2-4 years of experience in a financial aid department is preferred

2-3 years experience preferred

Fluency in a second language preferred

Benefits

Outstanding health plans with limited out-of-pocket expenses

Dental plans

Generous time-off programs

403(b) retirement benefit with a 9% employer contribution once eligible

Life and disability coverage

Commuter offerings

Company

Emerson College

Glassdoor3.9

Emerson College, Boston is a school in Boston.

Founded in 1880

Boston, Massachusetts, USA

201-500 employees

http://www.emerson.edu/

H1B Sponsorship

Emerson College has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (5)

2024 (6)

2023 (5)

2022 (5)

2020 (4)