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Informa Connect · 1 month ago

Account Manager - Technomic

Chicago, IL

Full-time

Onsite

Mid Level

$60K/yr - $70K/yr

Informa Connect is part of a global business with a network of trusted brands in specialist markets. They are seeking an Account Manager at Technomic to drive client success in the foodservice industry by managing key relationships and delivering strategic insights through their Ignite platform.

CommunitiesInformation ServicesService Industry

Responsibilities

Manage and grow a portfolio of foodservice industry accounts, focusing on client retention and relationship development

Conduct strategic business reviews that deliver actionable insights and maximize client ROI

Lead engaging training sessions on our Ignite platform, empowering clients to leverage our research tools effectively

Oversee the entire renewal process, from initial discussions through successful contract execution

Collaborate across departments to create seamless client experiences and solve complex business challenges

Serve as the primary advocate for clients using Technomic's suite of products through our Ignite research platform

Qualification

Account managementFoodservice industry knowledgeSales solutionsData analysisCRM proficiencyPresentation skillsCommunication skillsProject managementRelationship buildingTeam collaboration

Required

Experience in sales, account management, customer success, or marketing, with a proven ability to cultivate strong client relationships and drive exceptional customer satisfaction

Understanding of the foodservice, food retail, and consumer packaged goods (CPG) sectors, including trends, challenges, and key players in the market

Ability to sell solutions based on client needs, positioning research and data as valuable tools for solving business challenges and improving operational performance

A deep understanding of customer pain points and the ability to provide tailored, actionable insights and recommendations to enhance their business strategies

Exceptional verbal and written communication skills, able to simplify complex information and present it persuasively

Strong analytical mindset with the ability to interpret data, spot trends, and make strategic, informed decisions

Self-motivated with the ability to work independently, while also thriving in collaborative environments and coordinating seamlessly with cross-functional teams

Experience in client-facing interactions, delivering impactful presentations that engage and resonate with audiences

Ability to build and nurture relationships with key stakeholders in client organizations, ensuring a high level of trust and engagement

A proven track record of building and maintaining lasting, trust-based relationships with clients

Familiarity with foodservice industry trends, or a keen interest in staying updated on market developments

Proficient in Salesforce or similar CRM systems, with solid experience navigating online platforms and databases

Advanced skills in Microsoft Excel, PowerPoint, and Outlook, with a keen eye for detail and efficiency

Benefits

Great community : a welcoming culture with in-person and online social events, our fantastic Walk the World charity day and active colleague groups and networks promoting a positive, supportive, and collaborative work environment

Broader impact : take up to four days per year to volunteer, with charity match funding available too

Career opportunity : the opportunity to develop your career with bespoke training and learning, mentoring platforms and on-demand access to thousands of courses on LinkedIn Learning. When it’s time for the next step, we encourage and support internal job moves

Time out : 15 days PTO rising to 20 after three years and 25 after six years, plus 10 national holidays, a birthday leave day and the chance to work from (almost!) anywhere for up to four weeks a year

Competitive benefits, including a 401k match, health, vision and dental insurance, parental leave and an ESPP offering company shares at a minimum 15% discount

Strong wellbeing support through EAP assistance, mental health first aiders, free access to a wellness app and more

Recognition for great work, with global awards and kudos programs

As an international company, the chance to collaborate with teams around the world