ServiceRocket · 1 month ago
UAT and Business Readiness Lead
United States
Full-time
Remote
Senior Level, Lead/Staff
$150K/yr - $180K/yr
8+ years expServiceRocket is a global tech-enabled services company headquartered in Palo Alto, California, committed to the development of every Rocketeer and the trust of every customer. They are seeking a strategic and execution-focused professional services leader to guide and execute their User Acceptance Testing (UAT) and Business Readiness workstreams, ensuring quality and functionality meet business requirements.
ConsultingEnterprise SoftwareProfessional ServicesSaaSSoftwareTraining
No H1B
Responsibilities
Define Test Scenarios Aligned with Business Requirements: Partner with business analysts and solution architects to translate requirements into comprehensive, real-world test cases
Plan and Execute Test Cases & Scenarios: Develop the overall UAT strategy, detailed plans, timelines, and resourcing models required for successful execution
Prepare Test Environment and Data: Oversee the setup of the dedicated UAT environment and the preparation of representative test data
Execute Tests, Log Results, and Fix Defects: Lead the execution of UAT, managing the testing schedule, coordinating business testers, and ensuring all results are accurately logged and defects are triaged and prioritized
Capture and Prioritize Feedback/Defects: Implement a rigorous defect management process, collaborating with technical teams for timely resolution
Validate Migration Outcomes against Requirements: For migration projects, define the validation matrix to confirm successful data and functionality transfer
Test Readiness and Training Validation: Integrate the UAT process with the Change Management workstream. Use UAT testing cycles to validate the effectiveness of training materials and enablement sessions (e.g., test scripts should mirror training content)
Feedback Loop for Adoption: Ensure UAT testers are properly debriefed to capture early feedback on user experience, process friction, and potential adoption roadblocks. Communicate these findings directly to the Change Management Lead for inclusion in resistance management and communications plans
Risk Mitigation: Proactively report UAT status and defect trends to the Change Management team, allowing them to adjust communications and resistance management strategies based on technical risks identified during testing
Use analytical skills to report not just on defects, but on the business process gaps uncovered during UAT, providing data-driven insight back to the consulting team
Obtain Final Business Sign-Off for Go-Live: Own the formal process for achieving final UAT sign-off. Present clear, data-driven evidence to executive stakeholders that the solution meets all business acceptance criteria and is ready for production deployment
Collaborate with the Change Management Lead to confirm that both the system (via UAT sign-off) and the people (via training and adoption readiness checks) are prepared for the transition
Act as a primary point of contact for key business stakeholders during UAT, maintaining strong, collaborative relationships throughout the workstream
Actively partner with the customer to define, track, and ensure alignment with stated business success criteria and key performance indicators (KPIs) beyond initial UAT sign-off, ensuring the delivered solution drives expected business value
Institute a structured process for gathering post-deployment feedback from business users to identify areas for optimization and ongoing service opportunities
Qualification
Required
8 - 15 years of progressive experience in technology consulting, quality assurance, or project delivery, with a minimum of 5 years specialising in leading large-scale UAT or functional testing workstreams
Demonstrated experience working closely with Change Management teams to drive holistic project success
Expertise in structured testing methodologies, defect tracking, and test management best practices, ideally within the Atlassian ecosystem (Jira)
Exceptional leadership, communication, and executive-level presentation skills, with demonstrated ability to drive consensus and achieve sign-off from diverse stakeholders
Benefits
Share the fruit program: when we grow the tree, we share the fruit–when the company grows, we share the profit.
Stock options: you have the opportunity to participate in the ownership of the company.
Health insurance: we support you and your family–your well-being matters.
Retirement plan/funds saving: we care about your future–we have diverse plans depending on your location.
Career pathways program: you can grow horizontally, vertically, or any way you want.
Generous monthly fixed allowances including Rockettoria, Scholarship & Learning, Tech Choice, Wellness.
Generous PTO plus one cultural heritage and community day to celebrate your story, family, and culture.
Company
ServiceRocket
ServiceRocket is trusted by thousands of enterprises, helping them get the most out of their software and transforming their businesses.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Rob Castaneda
Founder/CEO
Joy Mbanugo, J.D., MAcc.
Chief Financial Officer
Recent News
MarketScreener
2025-06-21
2025-06-21
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