BAND-IT IDEX ยท 14 hours ago
Inside Sales and Customer Support Specialist
Denver, CO
Full-time
Hybrid
Entry Level
$46K/yr - $68K/yr
1+ years expBAND-IT IDEX is a company that offers diverse opportunities across various sectors. They are seeking an Inside Sales and Customer Support Specialist responsible for supporting the revenue base in the Latin America region through quoting, issue resolution, and customer service functions.
EnergyIndustrialManufacturingMechanical EngineeringProduct Management
Responsibilities
Inside Sales
Respond to day-to-day inquiries (standard product quoting, order status & tracking)
Enter and update customer information in the company CRM database
Process order changes and expedited orders following standard procedures
Identify and support new business opportunities and accounts in designated territory
Monitor customer performance and identify opportunities to increase revenue
Recommend special order pricing and profit margin determinations
Recommend products to customers, based on customers' needs and interests
Participate in outbound prospecting calls to support growth initiatives
Manage incoming customer contact (email, phone)
Manage designated and assigned customer accounts
Ensure customer pricing is accurate prior to confirming an order with the customer
Partner with the sales team to provide quotes to customers
Collaborate with other departments when necessary to ensure a premium customer experience
Accurately input customer orders into ERP system, JDE
Utilize customer portals as necessary and with support
Assist in coordinating shipping logistics
Keep customers informed with delivery dates and other necessary communication updates
Respond to customer questions and concerns
Ensure an efficient and personalized customer experience for all customers
Track customer complaints in CRM system/Dynamics
Research customer complaints and create adjustments when required
Process customer returns
Initiate tool repair processes
Create non-lot-controlled product Certificates of Compliances
Foster a continuous improvement mindset
Perform month-end processes and reports
Perform other related duties as assigned
Qualification
Required
Fluency in both Spanish and English language
Excellent interpersonal skills, professional, positive, and courteous manner
Strong written and verbal communication skills
Demonstrated ability to convey ideas and solutions to others
Effective time management and decision-making ability
Ability to adapt to different customer personalities and changing situations
Strong active listening skills
Ability to understand and show compassion towards the customers
Demonstrated ability to identify issues and find effective solutions
Strong attention to detail
Demonstrated knowledge of Microsoft Office products (Outlook, Word, Excel, etc.)
High School Diploma or GED, required
1 + year experience in an inside sales, customer service, or a similar client-facing role, required
Benefits
Health benefits
401(k) retirement savings program with company match
PTO
Company
BAND-IT IDEX
Founded in Denver, Colorado in 1937, BAND-IT is acknowledged as the world's leader in quality engineered band clamping systems.
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase