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SAP · 2 weeks ago

SAP NS2 Delivery Executive, U.S. Federal

Herndon, VA

Full-time

Hybrid

Senior Level, Lead/Staff

$152K/yr - $341K/yr

10+ years exp

SAP is the global market leader for business software and related services, and SAP National Security Services Inc.® (SAP NS2®) is an independent U.S. subsidiary. The SAP NS2 Delivery Executive provides effective project and program oversight for Federal and Department of Defense Customer accounts, ensuring successful implementation of SAP NS2 solutions while managing relationships with both internal and external stakeholders.

AnalyticsBusiness IntelligenceBusiness Process Automation (BPA)ComputerData ManagementFinanceSoftware

Growth Opportunities

No H1B

U.S. Citizen Only

Responsibilities

Define appropriate delivery model for customer project/program/portfolio as a composition of pre-defined services, on-site and/or remote delivery – including Premium Engagement offerings

Work with Solution Centre and Bid Management teams to scope and estimate the engagement and its component projects/programs, with an objective to ensure maximum customer business value

Drive and supports the adoption of Clean Core and SAP AI

Determine required resources for the engagement

Assess, document, and communicate risk for the engagement

Position SAP Activate as delivery methodology for the projects/programs or portfolio of projects

Lead and own engagement-planning and program-planning activities

Oversee the delivery of multiple projects related to successful engagement or program execution

Own the engagement and program plan and be responsible for delivery of its major elements including program’s business objectives, scope, and solution within quality criteria, on time and budget

Translate generalized customer business goals and objectives into concrete strategy and tactical delivery plans for the engagement or program, ensuring focus on customers achieving value of SAP solutions and enables rapid innovation adoption, in partnership with our Enterprise Architects

Define strategic objectives of large and complex programs, benefits realization plans of large programs including KPIs to be delivers

Execution of the program plan and ownership of program success in front of SAP leadership team including customer and partner satisfaction, SAPs program finances, resources, SAP’s intellectual capital etc

Evaluate complex situations accurately and identify viable solutions that create successful outcome for the customer

Experience in delivering SAP Firm Fixed Price (FFP) and Time and Material (T&M) engagements and understanding the delivery model and effective Governance that needs to be in place to support the delivery model

Active risk management, implement and maintain an ongoing risk and quality management framework

Assurance of active executive sponsorship at client side, engaging proactively to maintain control of the customer dialog

Build proactive formal and informal communication/relationship with key stakeholders outside of key stakeholders – increase coverage

Contract management in relation to client, SAP internally, subcontractors and suppliers (including, contracting, work with procurement, internal organizations, contract change management etc.) jointly with SAE, legal, contact and negotiation and sales colleagues

Resolve political, resource, budgeting, change and legal issues affecting the program

Proactively manage program stakeholder satisfaction to position and secure customer reference and success story

Maximize use of near- and offshore delivery by SAP and its partners to achieve cost advantages for the client and SAP

Maximize use of multiple SAP LoS such as BTA, ASC, CIS, BTA, PE, Preferred Success, and Education to maximize value for the client and cross-sell SAP Services and Products

Interface with internal functions (e.g. DMO, Controlling, GRC, MCC) to ensure visibility and transparency of results. Engage with CS&D and Customer Success Team if applicable to ensure P&L targets and KPI's are achieved

Drive quality in delivery, including clarity and transparency of the project or engagement health along with clear action plans where additional mitigation or management is needed

Close work with EAs, SAE, SSA, MPs and product sales colleagues on large bids and proposals for new business. Oversee and lead the development of proposals, quotes, and or responses to requests for proposals associated with the program to win new deals for SAP with minimal risks

Establish and maintain credible relationship with senior customer executive and form joint plan of action with sales colleagues

Set-up and maintain value partnership (by using BTA/S services) to support client’s business case and benefits model

Ensure good fit and balanced of the risk portfolio of new opportunities combined with ongoing delivery projects

Through all Delivery Engagements, serve as mentor / advisor / decision-maker to project managers for the program for issues related to corporate politics, external politics, client relations, project quality, and project risk

Oversee effective engagement oversight and reviews to influence customer success

Takes responsibility from time to time as team lead and supports respective line manager(s) in people development tasks

Maintain program documentation and updates; analyze lessons learned and actively share through the Communities, Solution Centre, and Start Up Service for utilization on future delivery engagements, may at times lead a community

Organize knowledge capturing activities at programs and ensure retention on high quality intellectual capital for SAP Field Services practices

Participate in the development of project / program management best practices, examples, templates and SAP’s Program Management Methodology

Qualification

SAP SolutionsFederal Government ExperienceCloud MigrationProject ManagementPMP CertificationProgram GovernanceRisk ManagementLeadership SkillsCommunication SkillsMentoring SkillsNegotiation Skills

Required

Must be a US Citizen; this position requires access to customer data

10 years of Project and/or Program Management experience in large scale, high risk, and/or strategic projects

7 years of technology experience working with US Federal Government (DoD and/or Federal Civilian)

10 years of experience working in SAP Enterprise Core competency solutions (e.g., S/4, ERP, ECC)

3 - 5 years of Cloud migration and/or adoption experience

Strong knowledge of Hybrid and Cloud (Private/Public) implementation scenarios involving SAP products and tools

Demonstrated experience leading cross functional teams within a formalized methodology

Demonstrated expertise in creating and maintaining project deliverables such as, project charter, project management plan, status reports, project timesheets, communications plan, budget and schedule

Demonstrated experience in managing issues, scope and quality while bring projects to successful completion within the cost and time requirements

Required undergraduate university degree, preferably in commerce, engineering, information technologies or equivalent training and job experience

PMP certification and /or other industry and project management certifications

PMM methodology Certification and ASAP Toolset Proficiency

RISE with SAP Methodology for Services Delivery

SAP Advanced Delivery Management Training

SAP Solution Manager certification for Project Managers

Project Leadership Excellence (PLEX) or similar interpersonal skills course

Preferred

Program/Project Management experience in US Federal and/or Department of Defense industries (core processes and trends of the industry) is strongly preferred

Management experience of medium to large size teams and multilayered teams is desirable

P&L experience with medium to large organization is desirable

Cultural awareness and experience working across different cultures and nationalities

Strong leadership and people management skills are desirable

Leading in matrix organization and without formal authority a plus