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World Insurance Associates LLC · 1 month ago

Senior Associate Account Manager, Employee Benefits - Miami, FL

Miami, FL

Full-time

Onsite

Mid, Senior Level

3+ years exp

World Insurance Associates LLC is one of the fastest-growing insurance brokers in the U.S., specializing in various insurance lines and employee benefits. The Senior Associate Account Manager will provide account support and customer service to multinational clients, assisting with benefits enrollment and managing customer interactions.

AdviceCommercial InsuranceEmployee BenefitsFinancial ServicesHealth InsuranceHuman ResourcesInsuranceLife Insurance

Responsibilities

Support the account management team in resolving day-to-day customer inquiries and escalate issues related to eligibility and member claims

Develop and leverage knowledge of customer needs and issues to deliver world class service to our clients

Maintain accurate customer files and records for general reference and office use

Assist the account management team in managing the end-to-end process for customer interactions as well as carrier relationships for day-to-day customer issue resolution

Keep management informed of customer or carrier issues

Participate in weekly client meetings

Support the annual Open Enrollment process

Qualification

Health insurance experienceLife & Health LicenseMS Office proficiencyCustomer service skillsSales negotiation skillsMultitasking abilityCommunication skillsSelf-motivatedProblem-solving skills

Required

3+ years of experience in the health insurance industry at an insurance carrier or insurance/employee benefits brokerage

Excellent communication and customer service skills as well as sales negotiation skills

Must be proficient with MS Office: Word, Excel, and PowerPoint

Self-motivated and driven. Maintain a sense of urgency and ability to work with and meet deadlines

Demonstrate effective written and verbal communication, including the ability actively listen, and problem solve with minimal assistance

The ability to multitask, prioritize, work independently, and use discretion surrounding sensitive information

Ability to maintain a professional demeanor and positive attitude

Preferred

Bachelor's Degree

Life & Health License

Benefits

Competitive benefits package

Variable pay programs

Company

World Insurance Associates LLC

World is a leading financial services organization that uses its vast resources and industry expertise to empower people to make informed decisions to improve their risk management and financial outcomes.

Founded in 2012

Monmouth Beach, New Jersey, USA

1001-5000 employees