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Palmetto Technology Group (PTG) · 1 month ago

IT Support Coordinator (Receptionist)

Pleasant Grove, UT

Full-time

Onsite

New Grad, Entry Level

COURSER accelerates the growth of IT service provider companies and is seeking an IT Support Coordinator to maximize the utilization of internal technical resources. The role involves managing service requests, scheduling engineers, and ensuring strong client relations.

Cloud ComputingCloud Data ServicesCloud ManagementCyber SecurityInformation TechnologySoftwareTechnical Support

Culture & Values

Responsibilities

Act as the single point of contact to the client for all types of service requests

Coordination of all IT support groups to ensure maximum utilization of billable resources

Triage service requests as they arrive through email, manual entry, or direct client input

Schedule internal technical resources

Improve client service, perception, and satisfaction

Fast turnaround of client requests

Ability to work with a team and communicate effectively

Improve usage and increase productivity of IT support resources

Escalate service requests that cannot be scheduled within agreed service levels

Report the utilization of IT Support resources and successful completion of service requests to the Service Manager, or supervisors

Qualification

Client service skillsTechnical awarenessBasic computer knowledgeInterpersonal skillsTyping skills

Required

Basic computer and operating system knowledge

Interpersonal skills: such as telephony skills, communication skills, active listening and client-care

Ability to multi-task and adapt to changes quickly

Technical awareness: ability to match resources to technical issues appropriately

Service awareness of all organization's key IT services for which support is being provided

Understanding of support tools, techniques, and how technology is used to provide IT services

Typing skills to ensure quick and accurate entry of service request details

Self-motivated with the ability to work in a fast moving environment

Previous Client Service or phone related skills; familiarity with computer system support terminology/concepts

Benefits

Competitive benefits package, including medical, dental, vision, and life insurance

401k match

Unlimited vacation time

Paid sick time

10 Holidays including your Birthday and a Floating Holiday!

Healthy Lifestyle reimbursement

Amazon Prime reimbursement

40 Hours for Volunteer Time

Paid parental leave

Reimbursement for ongoing education and certifications

Learning and development programs

Unlimited vacation time after completing one full year of employment. For the first year of employment, full-time team members are provided 10 vacation days

Company

Palmetto Technology Group (PTG)

Most small to mid-size businesses have a ton of tech tools, software, apps, and systems to help them run—and most small to mid-size businesses don’t have the resources (or, quite frankly, the time) to make sure all those tools are running correctly.

Founded in 2007