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BrightStar Credit Union · 1 month ago

Digital Member Service Representative

Cooper City, FL, US

Full-time

Onsite

New Grad, Entry Level

0+ years exp

BrightStar Credit Union is a community-based organization that focuses on providing diverse financial services while fostering a dynamic and inclusive work environment. The Digital Member Service Representative will support the online Membership/Account channel by processing digital account requests, performing account maintenance, and resolving member needs while promoting BrightStar products and services.

BankingCredit CardsFinancial ServicesInsurance

Growth Opportunities

Responsibilities

Respond to member inquiries through digital channels, including online banking messages, secure email, phone, and text

Manage incoming online account and share requests while providing a seamless omnichannel experience and exceptional service

Assist members by determining appropriate accounts and services based on their needs presented digitally. Open and close accounts, answer questions, and resolve member needs

Complete digital account maintenance (ATM/Debit card orders, title maintenance, and address all servicing needs within the position's authority)

Identify members' financial needs through digital interactions and suggest products or services to meet them

Provide outstanding service to each internal and external member as defined by our Service Standards and Promises

Promote all BSCU products and services, including but not limited to online services, e-statements, BSCU extended products, mortgages, and investments

Assist with general support and escalation for members transitioning to digital channels

Maintain high proficiency with online banking tools, CRM systems, digital communication software, and verification platforms

Weekend or extended digital support hours may be required based on business needs

Maintain compliance with B.S.A., Security, and all digital authentication procedures

Other job-related duties as assigned