White Label Loyalty · 2 months ago
Client Success Manager (App Focus)
United States
Full-time
Remote
Mid LevelWhite Label Loyalty (WLL) is a fast-growing SaaS business providing innovative customer loyalty and engagement solutions. They are seeking a Client Success Manager (App Focus) to guide clients through the lifecycle of their loyalty program and manage the delivery of white-label mobile apps, ensuring high-quality performance and client satisfaction.
Loyalty ProgramsSaaSSoftware
No H1B
Responsibilities
Act as the technical expert in sales conversations, especially for app-related prospects
Support scoping of app builds, integrations, and delivery timelines
Prepare and deliver tailored product demos, including mobile app capabilities
Collaborate with Sales to define proposals, packages, and RFP/RFI responses
Manage app build processes: set up, configure, and prepare white-label apps for client branding
Coordinate with engineering for any custom code requirements; manage all non-coding build steps
Guide clients through API integration concepts and best practices (no coding required)
Lead solution walk-throughs and provide documentation for both clients and internal teams
Act as a strategic partner to clients, helping them maximise the value of their loyalty program and mobile app
Proactively recommend campaigns, features, and enhancements that will drive end-user adoption, increase engagement, and meet client business goals
Work with clients to plan and execute program optimisations, from reward structures to marketing initiatives, ensuring alignment with both client objectives and platform capabilities
Support feature adoption by demonstrating new capabilities and advising on how they can be leveraged for growth
Deliver training, workshops, and regular check-ins with client stakeholders to ensure they have the knowledge, confidence, and resources to succeed
Maintain clear, actionable success plans for each client, tracking progress and measuring impact over time
Maintain app store listings and submit updates/new versions to Apple App Store and Google Play
Respond to app store feedback/rejections and coordinate fixes with engineering
Manage app maintenance backlog (bugs, tweaks, enhancements) and prioritise with the product team
Perform UAT, usability checks, and regression testing on new app builds/updates
Keep clients informed of app updates, features, and any app store policy changes
Provide Tier 2 support for mobile app and platform queries; cover Tier 1 support when needed
Support delivery of other client solutions with configuration, reporting, and data checks
Qualification
Required
You must live in the UK and have full right to work
Submit both a CV and cover letter outlining: your location, right to work details, and if you are willing to work from our office in Leeds city centre at least 2 days per week; why your experience makes you a good fit for the role; your favourite loyalty program, and why
Tech-savviness: confident navigating digital tools, processes, and understanding APIs at a conceptual level
Strong organisational skills with exceptional attention to detail
Analytical problem-solving approach to both client and operational challenges
Adaptability to change and ability to work across multiple workstreams in a fast-moving scale-up
Excellent communication skills for client and internal stakeholder interactions
Self-motivation, accountability, and a proactive approach to improvement
The ability to occasionally work out of hours to support international clients (infrequent, always with prior agreement, and with time able to be taken back)
Preferred
Based in West Yorkshire and happy to work from our office 2-3 days a week
Experience in client success, account management, or SaaS operations
Familiarity with app store submission processes
Experience with loyalty programs, CRM tools, or mobile app delivery
Exposure to Jira or other ticketing/project management tools
Company
White Label Loyalty
White Label Loyalty is a customer loyalty platform that helps you better understand your customer and deliver an engaging reward experience.
Founded in 2015
11-50 employees
Funding
Current Stage
Early StageTotal Funding
$15MKey Investors
Spectral Capital
2025-05-14Series Unknown· $15M
Recent News
BusinessCloud
2025-04-15
Company data provided by crunchbase