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PODEAN · 2 weeks ago

Associate Account Manager

United States

Full-time

Remote

Entry, Mid Level

2+ years exp

Podean is a leading marketplace agency helping brands accelerate growth across various digital commerce platforms. The Associate Account Manager will partner with tier-one clients to develop and execute strategies focused on Amazon and other marketplaces, ensuring client satisfaction and operational excellence.

AdvertisingConsultingContentMarketing

Responsibilities

Partner with sophisticated tier 1 clients, including C-level contacts, to drive marketplace strategies and growth initiatives. This includes developing annual brand strategies, marketing and promotional planning, supply chain optimization, Amazon negotiations, resolving client escalations, and overseeing general Amazon business management and operations to ensure sustained growth and operational excellence

Build client trust by educating them on how to be successful in all aspects of Amazon and other marketplaces

Create a roadmap for new work streams and manage various projects with our internal teams to proactively develop the account

Develop best practices for successful marketing on Amazon and other marketplaces, providing onboarding and training sessions when needed both internally and to our clients

Play a key role in the growth and profitability of the agency's business, including supporting new business opportunities and identifying opportunities to upsell existing clients

Contribute in a meaningful way to agency thought leadership and agency-wide trainings

Work closely with agency team leads on process improvements, SOPs and proactive initiatives

Understand client needs and consult with them from a holistic perspective to unlock the best possible results both on and off Amazon and other marketplaces

Be the internal advocate for your client, understand/ monitor team progress on completion of tasks and communicate this with the client, regularly check their Amazon account, review reporting

Work cross-functionally with sales, retail, media, and creative teams to drive revenue and increase client satisfaction

Own all client meetings, presentations, and documents. Collaboratively create decks, own client call notes, and share recaps, action items, and priorities with clients

Lead communications and manage client expectations and priorities as needed. Ensure that we are building trust as a team with the client

Leverage Amazon's data and your understanding of Podean's customers to guide both new and existing clients via business reviews and frequent client sessions

Lead the way in helping clients problem-solve challenges and issues they encounter. We are creative and collaborative in our solutions

Stay up to date on all things Amazon and communicate Amazon updates, changes, and new opportunities with clients

Once the Amazon foundations are in place, partner with clients to innovate both on and off Amazon

Qualification

ECommerce strategyAmazon tools expertiseClient relationship managementMicrosoft ExcelMicrosoft PowerPointProject managementLeadership skillsCommunication skillsDetail-orientedGrowth mindset

Required

2+ years of experience in digital media, eCommerce, or marketing, with a deep understanding of the eCommerce landscape, including advertising, retail, and expert-level knowledge of Amazon's tools, mechanisms, and programs, as well as other leading eCommerce platforms

Proven leadership skills with a high sense of ownership, emotional intelligence, and the ability to lead, inspire, and manage a team effectively

Strong client relationship management skills, excelling in aligning on business goals, creating strategic plans, and driving execution to exceed objectives

Demonstrated ability to communicate effectively across all levels of an organization, from entry-level employees to C-suite executives, tailoring messaging to suit diverse audiences

Highly responsive, organized, and detail-oriented, with excellent project management abilities and a proven ability to handle ambiguity while maintaining accountability

Commercially savvy, with a thorough understanding of marketers' challenges and the ability to provide creative and data-driven strategic recommendations

Growth mindset with integrity, accountability, and the ability to build and sustain strong relationships

High level of proficiency in Microsoft Excel, PowerPoint, and other tools essential for client and team success

Benefits

Competitive compensation aligned to experience and market benchmarks

Remote-first flexibility - work from anywhere, with trust and autonomy

Global collaboration - working with experts across regions and time zones

Career growth and development - opportunities to evolve as we scale

5-Year Sabbatical + Travel Stipend - After your 5-year anniversary, take a fully paid month-long sabbatical, plus a travel reimbursement to make your experience restorative and inspiring

Positive-energy culture - grounded in respect, inclusion, and accountability

Meaningful impact helping some of the world's most progressive brands grow