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Yellowstone Club · 2 weeks ago

Rental Technician Winter 25-26

Big Sky, MT

Full-time

Onsite

Entry Level

$20/hr - $24/hr

2+ years exp

Yellowstone Club is a private residential community in Big Sky, Montana, known for its exceptional skiing and golf experiences. They are seeking a Rental Technician for the winter season to provide outstanding guest service by outfitting members and guests with the proper equipment and ensuring a positive atmosphere in the rental shop.

GolfMedia and EntertainmentResortsTravel

Responsibilities

Ensure that each member and guest receives outstanding guest service in a guest friendly environment which includes greeting and acknowledging every member and guest, maintaining outstanding service standards, solid product knowledge and all other components of guest service

Empowered to guarantee total guest satisfaction, display hospitality and professionalism to our guests at all times, take pride in representing Yellowstone Club professionally with our members and guests and assure that all transactions with guests are handled in a legal and ethical manner

Understand and apply all property safety and security procedures to maintain a secure and safe environment for employees, members, and guests at all times. In the event of an accident or emergency, seek medical attention if necessary and contact the General Manager or Human Resources immediately

Maintain a favorable working relationship with all company employees to foster and promote a positive working environment

Provide accurate and timely information regarding rental shop services

Charge the appropriate Member account for services rendered and rental equipment

Interface with other departments in order to meet Member, guest, and prospective Member requests

Answer Member, guest, prospect, and interdepartmental inquiries by telephone, facsimile, email and mail

Keep detailed records of Member preferences and requests

Ensure proper selection, fitting and selling of a variety of winter and summer sports equipment and accessories

Provide a positive atmosphere in the rental shop for Members, guests, and employees

Understand and communicate the rental equipment packages and features to ensure the best match, ensuring all equipment is returned efficiently and properly in the rental system

Repair rental equipment

Provide consistent exceptional customer service

Perform all duties and responsibilities in a timely and efficient manner in accordance with established Club policies, procedures, and standards of service to achieve the overall objectives of this position

Meet departmental productivity, organization, punctuality/attendance and consistency standards

Maintain a positive and respectful attitude

Treat Members, guests, vendors, customers and co-workers with professionalism and respect at all times

Maintain privacy of our Members at all time

Maintain a clean and neat appearance at all times

Communicate regularly and effectively with all employees, supervisors, managers and directors

Perform work in a safe and high quality manner

Project a favorable image of Yellowstone Club to Members and guests at all times

Must be able to work flexible work hours/schedule including evenings, weekends and holidays. Long hours may be required due to business demands

Cleans work spaces by cleaning desks or taking out trash

Qualification

Customer serviceOutdoor equipment experienceSki/snowboard mechanicsRetail experienceMicrosoft OfficeAnalytical skillsBasic mathJonas system knowledgeEasy Rent knowledgeValid State Driver’s LicenseVerbal communicationInterpersonal skillsProblem-solving