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HumanHire · 1 month ago

Internal Banking Support Specialist - 12640

Bronx, NY

Full-time

Onsite

Entry Level

$0/yr - $70K/yr

1+ years exp

HumanHire is partnered with a rapidly expanding banking institution in search of an Internal Banking Support Specialist to join their growing team. This role will act as the bank's internal service hub, providing support to employees regarding processes and operational tasks.

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Responsibilities

Acts as the bank’s internal service hub, answering employee questions about processes, systems, and day-to-day operational tasks

Troubleshoots issues, partners with specialized teams to resolve complex matters, and keeps staff informed with clear guidance and updated reference materials

Helps improve internal operations by reviewing common support patterns, suggesting workflow enhancements, and assisting in testing new technology or system updates

Strengthens employee readiness by offering training, clarifying procedures, and ensuring teams understand current banking practices and compliance expectations