Pepper · 2 months ago
Support Technician (India Remote Role)
United States
Full-time
Remote
Entry Level
1+ years expPepper is a London-based startup focused on creating a cloud and mobile SaaS platform for digitizing restaurant and hospitality businesses. They are seeking a Technical Support Engineer to assist customers by diagnosing and troubleshooting software issues related to their customer-facing apps and platform configurations.
AppsB2BBusiness DevelopmentFinTechMobile AppsMobile PaymentsRestaurantsRetail TechnologySoftware
Responsibilities
Provide assistance to our customers
Diagnose and troubleshoot software problems
Help our merchants resolve issues with their customer-facing apps, integrations, and platform configuration
Act as a bridge between the Pepper customers and internal technical resources
Take incoming support tickets from customers and triage and investigate them appropriately
Qualification
Required
1 year + work experience as a Technical Support Engineer supporting enterprise SaaS solutions or very strong other customer service experience
Experience implementing/installing or supporting software for Hospitality or Retail merchants
Good understanding of computer software and mobile apps
Ability to diagnose and troubleshoot basic technical issues
Excellent problem-solving and communication skills
Ability to provide step-by-step technical help, both written and verbal
Minimum qualification of a diploma in Information Technology, Computer Science, or a relevant field
BE/B.Tech/MCA degree in Computer Science, Engineering, or related field
Preferred
Knowledge of hospitality or retail operating practices would be beneficial
Benefits
Competitive Salary
Excellent opportunity to develop your skills in a variety of areas
Small team with experienced peers
Work closely with some great restaurant brands (GBK, Young's Pubs, Revolution Bars)
Company
Pepper
We provide beautiful ordering, loyalty and payment solutions. Simple and flexible, Pepper transforms pain points into opportunities for growth.
11-50 employees
H1B Sponsorship
Pepper has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2022 (5)
Funding
Current Stage
Early StageTotal Funding
$3.83MKey Investors
VentureOut
2017-04-17Non Equity Assistance
2017-03-31Equity Crowdfunding· $0.66M
2015-10-20Seed· $1.7M
Leadership Team
Simon Kelton
Co-Founder & Director
Company data provided by crunchbase