Support Technician (India Remote Role) jobs in United States
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Pepper · 1 month ago

Support Technician (India Remote Role)

positionUnited States
timeFull-time
remoteRemote
seniorityEntry Level
date1+ years exp

Pepper is a London-based startup focused on creating a cloud and mobile SaaS platform for the restaurant industry. They are seeking a Technical Support Engineer to assist customers with software issues, diagnose problems, and facilitate communication between clients and internal teams.

AppsB2BBusiness DevelopmentFinTechMobile AppsMobile PaymentsRestaurantsRetail TechnologySoftware
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Growth Opportunities
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H1B Sponsor Likelynote

Responsibilities

Provide assistance to customers by diagnosing and troubleshooting software problems
Help merchants resolve issues with their customer-facing apps, integrations, and platform configuration
Act as a bridge between Pepper customers and internal technical resources
Take incoming support tickets from customers and triage and investigate them appropriately

Qualification

Technical Support EngineerSaaS solutionsTroubleshootingProblem-solvingHospitality knowledgeRetail knowledgeInformation Technology diplomaCommunication skills

Required

1 year + work experience as a Technical Support Engineer supporting enterprise SaaS solutions or very strong other customer service experience
Experience implementing/installing or supporting software for Hospitality or Retail merchants
Good understanding of computer software and mobile apps
Ability to diagnose and troubleshoot basic technical issues
Excellent problem-solving and communication skills
Ability to provide step-by-step technical help, both written and verbal
Minimum qualification of a diploma in Information Technology, Computer Science, or a relevant field
BE/B.Tech/MCA degree in Computer Science, Engineering, or related field

Preferred

Knowledge of hospitality or retail operating practices would be beneficial

Benefits

Competitive Salary
Excellent opportunity to develop your skills in a variety of areas
Small team with experienced peers
Work closely with some great restaurant brands (GBK, Young's Pubs, Revolution Bars)

Company

Pepper

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We provide beautiful ordering, loyalty and payment solutions. Simple and flexible, Pepper transforms pain points into opportunities for growth.
dateFounded in 2014
location
London, England, GBR
people-size11-50 employees
web-link
http://pepperhq.com

H1B Sponsorship

Pepper has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2022 (5)

Funding

Current Stage
Early Stage
Total Funding
$3.83M
Key Investors
VentureOut
2017-04-17Non Equity Assistance
2017-03-31Equity Crowdfunding· $0.66M
2015-10-20Seed· $1.7M

Leadership Team

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Simon Kelton
Co-Founder & Director
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Company data provided by crunchbase