Sendbird · 22 hours ago
Customer Marketing and Advocacy Manager - AI Agent
San Mateo, CA
Full-time
Hybrid
Senior Level
$140K/yr - $180K/yr
5+ years expSendbird is on a mission to build the AI workforce of tomorrow, and they are seeking a Customer Marketing and Advocacy Manager. In this role, you will amplify customer stories and insights to elevate the customer experience and engage effectively across various channels.
Developer APIsMessagingMobileVideo Chat
Responsibilities
Find the story that others miss. You spot the unexpected angle, the breakthrough, the tension, the transformation. You actively hunt for story leads across Success, Sales, Product, internal channels, customer calls, and product signals. You conduct interviews, extract insights, and turn raw conversations into narratives that reveal real impact
Build and manage the story pipeline. You create and maintain a forward-looking roadmap of customers to feature, formats to develop, and campaigns to support. You track progress, coordinate schedules, and ensure a steady drumbeat of new stories tied to product moments and GTM needs
Evangelize every hero. When a customer wins, you amplify it across social, campaigns, launches, events, and internal channels, turning individual successes into market signals
Design for channel distribution from the start. Every story begins with distribution in mind. You know what lands on LinkedIn, what carries in short-form video, and what sparks engagement across channels
Experiment with AI-driven content creation. You use AI tools to accelerate workflows, uncover insights, identify themes across interviews, and explore new storytelling formats while keeping the human voice at the center
Collaborate across GTM. You work closely with Success, Product, and Marketing to understand what’s working, what’s changing, and what’s worth elevating. You help shape the partnership arc and keep the story pipeline strong
Manage creative logistics. You coordinate with designers, video teams, photographers, and editors. You gather assets, guide creative direction, and ensure every piece of content reflects our voice, taste, and standards
Qualification
Required
5+ years of marketing experience within B2B SaaS or a similarly fast-moving environment
A portfolio of customer storytelling across formats including case studies, blog features, social content, video scripts, email spotlights, and launch narratives
Strong, versatile writing skills with the ability to capture nuance, emotion, and clarity while writing in a consistent brand voice
Deep familiarity with AI and the ability to translate technical outcomes into meaningful business impact for customers
Creative judgment and editorial taste with the ability to elevate work from 'good enough' to 'remarkable.'
Proficiency in building polished presentations using Google Slides or Keynote to support GTM, product, and executive narratives
Benefits
20 days PTO, 13 paid US company holidays, 5 sick days, 1 volunteer day, plus 2 rest/rejuvenation days and birthday day off
Company subsidized medical, dental, vision insurance (100% for the employee, 80% for dependents)
Flexible Spending Accounts or Health Savings Accounts, depending on your selected health insurance plan
Equity program
401K program
Parental leave
Life and disability insurance
Be Your Best Self: An annual stipend of $3,500 (prorated by start date) for expenses ranging from professional development classes and training, to personality assessments, gym memberships, books, fitness classes, mental health services and massages
Company
Sendbird
The omnichannel AI agent platform for delightful customer service.
201-500 employees
H1B Sponsorship
Sendbird has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (6)
2024 (6)
2023 (5)
2022 (5)
2021 (3)
2020 (4)
Funding
Current Stage
Growth StageTotal Funding
$220.72MKey Investors
Steadfast FinancialY Combinator
2022-01-01Series Unknown
2021-08-17Secondary Market
2021-04-06Series C· $100M
Leadership Team
John Kim
CEO of AI Agent Workforce
Harry Kim
Co-Founder & Chief Architect
Recent News
2025-12-29
2025-11-25
Destination CRM
2025-11-19
Company data provided by crunchbase