LEARFIELD · 1 month ago
Licensing Coordinator
Atlanta, GA
Full-time
Onsite
Entry Level
1+ years expLEARFIELD is focused on providing unmatched customer service through its Licensing team. As a Licensing Operations Coordinator, you will be the primary contact for licensees, ensuring exceptional service while managing relationships and operational processes.
Brand MarketingHigher EducationMarketingSponsorshipSportsTicketing
Responsibilities
Serve as first-line support by managing inbound calls, emails, and support tickets from licensees and internal staff
Respond promptly and professionally to all inquiries, ensuring quick resolution or seamless escalation
Perform day-to-day administration and maintenance of licensee accounts
Act as the platform and process expert, providing technical guidance, troubleshooting, and clear communication to users
Build and nurture strong working relationships with internal teams that oversee client partnerships
Supply critical data and insights to support enforcement actions, royalty audits, and on-campus training programs
Develop, enhance, and implement clear guidelines, policies, and best practices for licensees
Deliver effective training (virtual and in-person) on licensing requirements, systems, and compliance
Gather and relay licensee feedback to help drive the strategic roadmap for tools, processes, and the overall user experience
Create and maintain user-friendly documentation, FAQs, training materials, and knowledge-base articles
Qualification
Required
1+ year of customer-facing experience (internship or professional) in client support, customer success, account coordination, or a related field
Outstanding verbal and written communication skills coupled with the ability to communicate directly with internal and external clients to resolve concerns with diplomacy and acumen
Proven ability to prioritize, multitask, and adapt in a fast-paced environment with shifting demands
Strong team player who thrives with minimal supervision yet collaborates effectively across departments
Exceptional listening skills and the ability to remain calm, empathetic, and solution-oriented under pressure
Demonstrated sense of urgency, ambition, and ownership to drive tasks to completion
Eagerness to continuously learn new systems, processes, and industry regulations
Comfortable troubleshooting technical and procedural issues and explaining them in simple terms
Preferred
Experience creating end-user documentation or training materials is a plus
Benefits
Medical
Dental
Vision
Health Savings Account
Life Insurance and Other Insurance Plans
Flexible Paid Time Off (minimum 10+ days annually), including Parental Leave
20 Paid Holidays
401(k) + Match
Short/Long Term Disability
Company
LEARFIELD
Learfield empowers businesses and universities by connecting big brands to the excitement, passion, tradition and fun of college sports. It is a sub-organization of Learfield Communications.
1001-5000 employees
H1B Sponsorship
LEARFIELD has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (3)
2023 (1)
2022 (5)
2021 (11)
2020 (1)
Funding
Current Stage
Late StageTotal Funding
$150M2023-09-13Private Equity· $150M
Leadership Team
David A Hubbard
Senior Vice President
Pat Fagan
Senior Vice President
Recent News
Sports Business Journal
2026-01-07
Sports Business Journal
2025-12-24
Sports Business Journal
2025-12-20
Company data provided by crunchbase