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SMBC Group · 18 hours ago

Application Support - Capital Markets

Jersey City, NJ

Full-time

Hybrid

Senior Level

$142K/yr - $196K/yr

7+ years exp

SMBC Group is a top-tier global financial group that offers a diverse range of financial services. They are seeking a Senior Application Support Engineer to support applications and infrastructure related to derivative trades, requiring strong technical expertise and collaboration across disciplines.

AdviceBankingFinancial Services

H1B Sponsor Likely

Responsibilities

Monitor application and system performance, ensuring timely report generation and swift resolution of disruptions

Manage incident (incident manager)

Develop and maintain automation tools for reporting, log collection, and system health monitoring to ensure seamless application operations and proactive issue detection

Perform advanced root cause analysis and drive permanent resolutions for recurring issues (Problem Management)

Maintain and continuously improve support documentation, runbooks, and knowledge bases to ensure consistency and audit readiness

Lead service quality improvements through data-driven insights, stability analysis, and proactive remediation strategies

Collaborate with development, infrastructure, and SRE teams to automate operational tasks, reduce manual toil, and enhance observability and alerting

Provide expert-level technical support and debugging for production applications, ensuring minimal downtime and rapid recovery

Interface with upstream and downstream data pipelines to ensure data integrity and availability

Coordinate 24x6 support coverage, mentor junior engineers, and ensure smooth handoffs across shifts and geographies

Communicate effectively with business stakeholders and senior leadership during incidents, providing clear status updates and post-incident reviews

Conduct system stability and performance analysis, recommending architectural or process improvements

Lead support team meetings to improve reliability, reduce incident frequency, and enhance collaboration

Ensure compliance with audit and regulatory requirements through accurate documentation and incident tracking

Champion knowledge management by creating and maintaining fix-logs, training materials, and facilitating team learning sessions

Manage vendor relationships to ensure timely resolution of third-party issues and alignment with SLAs

Apply Site Reliability Engineering (SRE) principles, including error budgeting, SLIs/SLOs, and blameless postmortems to improve system resilience

Drive continuous improvement initiatives, including tooling enhancements, process optimization, and cross-functional collaboration

Qualification

Application supportReal-time debuggingMonitoring toolsScripting for automationIncident managementStakeholder managementProblem-solvingTechnical writingAnalytical mindsetOn-call supportKnowledge managementCollaboration skillsCommunication skills

Required

7+ years of experience in application support or related roles

Incident management and problem-solving

Real-time debugging and troubleshooting

Familiarity with regulatory reporting and financial asset classes

Creating dashboards and generate stability reports

Strong communication and stakeholder management skills

Proven ability to work effectively across disciplines and teams

Analytical and proactive mindset with ownership of issue resolution

The ideal candidate excels in technical writing and can create clear, concise documentation that supports operational excellence

Ability to interface effectively with senior developers, extract complex technical details, and translate them into accessible and actionable support documents

Strong communication and collaboration skills

Experience conducting root cause analysis and engaging at a technical level to learn and document processes

Ability to work on-call and adhere to scheduled rotations for system support and maintenance

Monitoring tools: Prometheus, Grafana, Logic Monitor

Job schedulers: Autosys, Control-M

Databases: SQL Server, Oracle

Application performance monitoring and log analysis

ITIL processes: Incident, problem, and change management

Scripting for automation: Perl, Python, Bash, PowerShell

Service Now as well as JIRA power user

Benefits

Annual discretionary incentive award

Competitive portfolio of benefits

Company

SMBC Group

Glassdoor3.5

SMBC Group is a top-tier global financial group.

Founded in 1590

New York, New York, USA

10001+ employees

https://www.smbcgroup.com/americas

H1B Sponsorship

SMBC Group has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (160)

2024 (87)

2023 (73)

2022 (44)

2021 (29)

2020 (26)