AEG · 1 day ago
Service Desk Technician
Los Angeles, CA
Full-time
Onsite
Entry, Mid Level
$26.03/hr - $35.09/hr
2+ years expAEG is a leading company in the sports and live entertainment industry, hosting over 160 million guests annually. The Service Desk Technician is responsible for overseeing IT equipment and providing technical support to global staff, diagnosing and resolving hardware and software issues.
Card and Board GamesLeisureSports
No H1B
Responsibilities
Diagnose and resolve problems on all types of technology related hardware, software, and transmission devices/media. Accurate trouble ticket creation and documentation within Service Desk Solution. Assess the situation, address next steps, execute action plan, and review after 24hrs ensure issue has been resolved
Process paperwork for new hires. Participate in account management using MS Active Directory and Exchange. Support for critical business applications. Support for handheld data devices
Provide support through assessing and assigning Help Desk requests via telephone and email, ensuring that all trouble tickets are handled in a controlled manner while interfacing with the user community
Coordinate large desktop moves/deployments, application upgrades and new office setups
Provide excellent customer service via telephone and in person Participate with the day to day Help Desk activities
Qualification
Required
High School Diploma or its equivalency
2-4 years Of related work experience
Experience troubleshooting hardware/software issues on MAC, PC, and IPhone
Demonstrate excellent verbal and written communication skills
Excellent interpersonal skills for interaction with internal and external staff
Ability to follow a strict workflow process for QA and User Acceptance testing
Knowledge of servers and understanding of how to trouble shoot systems
Strong interpersonal skills with the ability to build and cultivate relationships
A+ certification
Preferred
BA/BS Degree Preferred
Knowledge of the music industry preferred
Benefits
Medical, dental and vision insurance
Paid holidays
Vacation and sick time
Company paid basic life insurance
Voluntary life insurance
Parental leave
401k Plan (with a current employer match of 3%)
Flexible spending and health savings account options
Wellness offerings
Company
AEG
AEG is one of the leading sports and entertainment presenters in the world. AEG, a wholly owned subsidiary of the Anschutz Company, owns,
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Nick Baker
President & Chief Operating Officer, Global Partnerships
Russell Silvers
President & Chief Operating Officer, Global Partnerships
Recent News
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