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Tennessee Board of Regents (TBR) · 1 month ago

Financial Aid Assistant and Customer Service Specialist

Franklin, TN

Full-time

Onsite

New Grad, Entry Level

$35K/yr - $42K/yr

Tennessee Board of Regents (TBR) is committed to student success and community development. The Financial Aid Assistant and Customer Service Specialist provides exceptional front-line service to students and parents by assisting with financial aid, admissions, and general student services.

Higher Education

Responsibilities

Provide student support services at the front desk and through virtual communication, ensuring a welcoming, professional, and confidential environment

Onboard students in accordance with college policies and procedures, assisting with applications, FAFSA completion, orientation preparation, and other required steps for enrollment

Receive and securely submit documentation for processing, ensuring compliance with FERPA and federal/state financial aid guidelines

Assist with financial aid and general college inquiries, referring students to appropriate staff or departments when needed

Provide support for financial aid processing, including verification tasks, document tracking, and communication with students regarding aid status

Maintain current knowledge of programs of study, Satisfactory Academic Progress, and course-related requirements to assist students with academic or enrollment-related questions

Maintain general knowledge of Dual Enrollment Grant processes and provide assistance to students and families participating in early college programs

Participate in campus events such as registration, orientation, financial aid workshops, FAFSA Frenzy, and other student engagement activities

Collaborate with the Enrollment Services and Student Affairs teams to ensure seamless delivery of student-centered services across campuses

Use Banner, Slate, Service Desk software, and related systems to document interactions, process student information, and track communication

Support development, oversight of programs and services that result in enrollment, progression, retention and graduation growth for the service area

Support departmental communication efforts, including chatbots, websites, and outreach materials

Assist with data entry, filing, correspondence, purchase orders, and other administrative functions

Provide cross-training and backup assistance to other offices as needed

Participate in professional development and training to maintain current knowledge of financial aid regulations and student affairs processes

Qualification

Financial aid knowledgeCustomer service experienceMicrosoft Office proficiencyBanner softwareCommunication skillsOrganizational skillsTeam collaborationConfidentiality handlingFlexibilityAdaptability

Required

High School diploma or equivalent

Demonstrated computer proficiency and customer service experience in an office or service setting

Preferred

Associate's degree in Business, Office Administration, or a related field

Experience in financial aid, admissions, or other college student services functions

Knowledge of federal and state financial aid regulations

Benefits

Vacation and Sick Leave

14 paid holidays

Medical, dental, vision and life insurance

Retirement plans

Optional 401K and 403B Deferred Compensation Plans

Educational benefits for the employee and their spouse and dependents

Company

Tennessee Board of Regents (TBR)

TBR - The College System of Tennessee is the state’s largest public higher education system, with 13 community colleges, 23 colleges of applied technology (TCATs) and the online TN eCampus serving approximately 170,000 students.

Founded in 1972