PGL · 1 month ago
Sr. Global Account Manager
Franklin Park, IL
Full-time
Onsite
Senior Level
$85K/yr - $120K/yr
7+ years expPGL is a global logistics company seeking a Sr. Global Account Manager to lead and expand their most strategic global customer relationships. The role involves executive-level account leadership, strategic sales development, and ensuring world-class service delivery to high-profile clients.
eSports
Responsibilities
Lead the strategy along with the Executive Sponsors, development, and performance of major global accounts, acting as the senior point of contact for multiple levels of client stakeholders
Build and maintain long-term partnerships while identifying expansion opportunities and new markets
Consult with clients to resolve issues, provide ongoing support, and ensure overall customer satisfaction and retention
Monitor customer needs, industry trends, and market intelligence to align PGL services with global demand
Develop and execute strategic sales plans and revenue targets for assigned global accounts
Prepare proposals, RFP responses, pricing schedules, quotes, contracts, and sales forecasts
Collaborate with sales teams and leadership to create solutions that drive margin, competitiveness, and operational efficiency
Conduct business reviews, analyze profitability, and recommend adjustments to maximize account performance
Ensure successful execution of global logistics solutions, including contract logistics, wholesale and e-commerce fulfillment, transportation, and delivery programs when applicable
Collaborate with operations leaders to integrate customer requirements into PGL’s systems and processes
Evaluate operational reports to improve efficiency, mitigate risk, and elevate service quality
Participate in carrier management processes, including performance evaluation and selection
Define, document, and maintain SOPs that meet or exceed client specifications
Drive continuous improvement initiatives across fulfillment, production, inventory, and transportation operations
Troubleshoot system and operational issues, implementing proactive controls to prevent recurrence
Engineer tailored logistics and fulfillment solutions to meet evolving customer and industry demands
Oversee real-time operational planning and ensure consistent communication between clients and internal teams
Coordinate delivery execution across global and local market networks
Monitor daily KPIs, performance metrics, and service commitments, accounts receivable, ensuring timely updates and transparent communication with customers
Assess and understand client technical requirements to recommend system configurations or operational setups
Prepare and deliver technical presentations and solution demos
Provide technical and non-technical support in solution deployment, system use, and product knowledge
Collaborate with engineering resources to develop custom solutions that reduce cost or improve performance
Maintain complete account documentation, activity logs, business reports, and forecasting analytics
Track client trends, operational results, and market shifts to inform leadership and support strategic planning
Support development of custom KPIs, reporting dashboards, and performance scorecards
Partner with internal departments—including operations, sales, and talent acquisition—to align resources with client needs
Assist in recruiting and training efforts by providing industry insights, operational context, and selection guidance
Train internal teams on SOPs, customer expectations, and best practices in global logistics and service delivery
Attend industry trade shows, seminars, and customer site visits to stay informed on global logistics trends and technologies
Investigate geographic markets, operational conditions, and competitive landscape to identify new opportunities
Evaluate new product offerings, service models, or market strategies to support PGL’s global expansion
Qualification
Required
7-10 Years of experience with increasing levels of responsibility working for a 3PL/Freight Forwarding Organization
In-depth Knowledge of specific and/or major industry markets, significant ability to communicate and establish strong relationships with industry partners and carriers
Industry-related degree and/or certification
Knowledge of principles and methods for showing, promoting, and selling products or services
Knowledge of principles and processes for providing customer and personal services
Knowledge of the structure and content of the English language
Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership techniques, production methods, and coordination of people and resources
Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups
Knowledge of media production, communication, and dissemination techniques and methods
Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software
Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications
Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation
Knowledge of principles and methods for moving people or goods by air, rail, sea, or road
Knowledge of economic and accounting principles and practices, the financial markets, banking and the analysis and reporting of financial data
Persuasion — Persuading others to change their minds or behavior
Active Listening — Giving full attention to what other people are saying
Speaking — Talking to others to convey information effectively
Coordination — Adjusting actions in relation to others' actions
Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions
Negotiation — Bringing others together and trying to reconcile differences
Reading Comprehension — Understanding written sentences and paragraphs in work-related documents
Service Orientation — Actively looking for ways to help people
Social Perceptiveness — Being aware of others' reactions and understanding why they react as they do
Active Learning — Understanding the implications of new information for both current and future problem-solving
Complex Problem Solving — Identifying complex problems and reviewing related information to develop and evaluate options
Judgment and Decision Making — Considering the relative costs and benefits of potential actions
Management of Personnel Resources — Motivating, developing, and directing people as they work
Monitoring — Monitoring/Assessing performance of yourself, other individuals, or organizations
Instructing — Teaching others how to do something
Systems Analysis — Determining how a system should work
Systems Evaluation — Identifying measures or indicators of system performance
Writing — Communicating effectively in writing as appropriate for the needs of the audience
Time Management — Managing one's own time and the time of others
Learning Strategies — Selecting and using training/instructional methods and procedures appropriate for the situation
Management of Financial Resources — Determining how money will be spent to get the work done
Oral Comprehension — The ability to listen to and understand information and ideas presented through spoken words
Oral Expression — The ability to communicate information and ideas in speaking so others will understand
Written Comprehension — The ability to read and understand information and ideas presented in writing
Deductive Reasoning — The ability to apply general rules to specific problems
Speech Clarity — The ability to speak clearly so others can understand you
Speech Recognition — The ability to identify and understand the speech of another person
Written Expression — The ability to communicate information and ideas in writing so others will understand
Fluency of Ideas — The ability to come up with a number of ideas about a topic
Inductive Reasoning — The ability to combine pieces of information to form general rules or conclusions
Problem Sensitivity — The ability to tell when something is wrong or is likely to go wrong
Originality — The ability to come up with unusual or clever ideas about a given topic or situation
Information Ordering — The ability to arrange things or actions in a certain order or pattern according to a specific rule
Category Flexibility — The ability to generate or use different sets of rules for combining or grouping things in different ways
Near Vision — The ability to see details at close range
Mathematical Reasoning — The ability to choose the right mathematical methods or formulas to solve a problem
Number Facility — The ability to add, subtract, multiply, or divide quickly and correctly
Memorization — The ability to remember information such as words, numbers, pictures, and procedures
Desktop computers
Facsimile machines
Laptop computers
Special-purpose telephones
Multi-line telephone systems
Compliance software
Electronic mail software
Enterprise resource planning ERP software
Manufacturing resource planning MRP software
Customer resource management CRM software
Logistics and supply chain software (CargoWise ediEnterprise)
Spreadsheet software
Microsoft Excel and other office applications
Company
PGL
PGL handles event organization, studio and video production, as well as TV and online streaming for international esports tournaments.
51-200 employees
Funding
Current Stage
Growth StageRecent News
Company data provided by crunchbase