World Insurance Associates ยท 1 month ago
Senior Associate Account Manager, Employee Benefits - Miami, FL
Miami, FL
Full-time
Onsite
Mid, Senior Level
3+ years expWorld Insurance Associates is one of the fastest-growing insurance brokers in the U.S. They are seeking a Senior Associate Account Manager to provide general account support and customer service to multinational clients, assisting with benefits enrollment needs.
Customer ServiceFinanceFinancial ServicesInsurance
Responsibilities
Support the account management team in resolving day-to-day customer inquiries and escalate issues related to eligibility and member claims
Develop and leverage knowledge of customer needs and issues to deliver world class service to our clients
Maintain accurate customer files and records for general reference and office use
Assist the account management team in managing the end-to-end process for customer interactions as well as carrier relationships for day-to-day customer issue resolution
Keep management informed of customer or carrier issues
Participate in weekly client meetings
Support the annual Open Enrollment process
Qualification
Required
3+ years of experience in the health insurance industry at an insurance carrier or insurance/employee benefits brokerage
Excellent communication and customer service skills as well as sales negotiation skills
Must be proficient with MS Office: Word, Excel, and PowerPoint
Self-motivated and driven. Maintain a sense of urgency and ability to work with and meet deadlines
Demonstrate effective written and verbal communication, including the ability actively listen, and problem solve with minimal assistance
The ability to multitask, prioritize, work independently, and use discretion surrounding sensitive information
Ability to maintain a professional demeanor and positive attitude
Preferred
Bachelor's Degree
Life & Health License
Benefits
Competitive benefits package
Variable pay programs
Company
World Insurance Associates
World Insurance Associates is a unique insurance organization offering top products and services from major providers, combined with attentive service from local agents.
1001-5000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase