Oracle · 3 weeks ago
Consulting Solution Lead
United States
Full-time
Remote
Senior Level, Lead/Staff
CAD$90K/yr - CAD$140K/yr
10+ years expOracle is a world leader in cloud solutions, and they are seeking a Consulting Solution Lead for their Customer Health team. The role involves ensuring AI-generated customer metrics meet high standards, engaging with customers to validate insights, and collaborating with internal teams to improve decision-making quality.
Data GovernanceData ManagementEnterprise SoftwareInformation TechnologySaaSSoftware
Responsibilities
Engage with Customers to stay sharp and translate real-world lessons into improvements and test the robustness of AI-generated insights against real-world complexity
Partner with internal teams (CSMs, ACS, PS, AMO) in Customer engagement to surface patterns and evaluate remediation and outcomes from the customer’s perspective
To improve quality and reliability of statuses, summaries and tagging assess Customer interactions, risks, remediation plans, and executive narratives in live settings
According to sample plan, investigate raw data and review AI-generated health statuses, executive summaries, and problem tags for accuracy, tone, and decision-readiness
Investigate outputs and corresponding raw data flagged by frontline teams as incorrect, unclear, or low value
Own reviews of QA sampling plans and scorecard; document errors, logic breakdowns and root causes over time in trackers to guide model corrections and track improvement progress
Collect observations in monthly report to inform cross-functional partners and leaders
Collaborate with raw data process owners and AI/ML teams on monitoring model drift, tag misuse, or shifts in customer behavior patterns to drive model corrections and retraining
Refine health tagging guidance to accurately capture evolving customer use case signals
Drive internal alignment on what “good” looks like for AI model outputs, ensuring consistent standards that improve decision-making quality and time to value
Qualification
Required
Your domain expertise must come from firsthand experience owning interventions with complex customers: identifying risks, managing escalations, developing recovery plans, and writing executive-ready summaries that drive internal alignment and action
You will validate that AI-generated insights meet the rigor required by senior decision-makers through a combination of real-world customer engagement and structured QA reviews
By staying close to actual customers, through targeted account involvement, sampling AI outputs, and overseeing calibration cycles with AI/ML teams; you'll ensure that AI-driven health insights are grounded in real customer behavior and deliver truly actionable recommendations, not just pattern recognition
Engage with Customers to stay sharp and translate real-world lessons into improvements and test the robustness of AI-generated insights against real-world complexity
Partner with internal teams (CSMs, ACS, PS, AMO) in Customer engagement to surface patterns and evaluate remediation and outcomes from the customer's perspective
To improve quality and reliability of statuses, summaries and tagging assess Customer interactions, risks, remediation plans, and executive narratives in live settings
According to sample plan, investigate raw data and review AI-generated health statuses, executive summaries, and problem tags for accuracy, tone, and decision-readiness
Investigate outputs and corresponding raw data flagged by frontline teams as incorrect, unclear, or low value
Own reviews of QA sampling plans and scorecard; document errors, logic breakdowns and root causes over time in trackers to guide model corrections and track improvement progress
Collect observations in monthly report to inform cross-functional partners and leaders
Collaborate with raw data process owners and AI/ML teams on monitoring model drift, tag misuse, or shifts in customer behavior patterns to drive model corrections and retraining
Refine health tagging guidance to accurately capture evolving customer use case signals
Drive internal alignment on what 'good' looks like for AI model outputs, ensuring consistent standards that improve decision-making quality and time to value
Preferred
10+ years in customer-facing roles managing strategic accounts, escalations, or risk remediation at NetSuite
Deep experience identifying account risk, crafting remediation plans, leveraging direct and indirect influencing strategies to coordinate mitigation and communicating to execs
Strong judgment in distinguishing meaningful risk from noise—especially in ambiguous or politically sensitive situations
Strong concise and decision-oriented documentation skills. Able to rapidly write, revise and structure QA findings, Customer trends, and calibration guidance for cross functional leadership consumption
Significant experience with navigating CS, AMO, Support, Product, and Ops processes in order to differentiate critical nuance that can shift outputs from generic to decision-grade
Benefits
Medical, dental, and vision insurance, including expert medical opinion
Short term disability and long term disability
Life insurance and AD&D
Supplemental life insurance (Employee/Spouse/Child)
Health care and dependent care Flexible Spending Accounts
Pre-tax commuter and parking benefits
401(k) Savings and Investment Plan with company match
Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
11 paid holidays
Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
Paid parental leave
Adoption assistance
Employee Stock Purchase Plan
Financial planning and group legal
Voluntary benefits including auto, homeowner and pet insurance
Company
Oracle
Oracle is an integrated cloud application and platform services that sells a range of enterprise information technology solutions.
10001+ employees
H1B Sponsorship
Oracle has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1271)
2024 (846)
2023 (995)
2022 (1192)
2021 (985)
2020 (755)
Funding
Current Stage
Public CompanyTotal Funding
$25.75BKey Investors
Sequoia Capital
2025-09-24Post Ipo Debt· $18B
2025-02-03Post Ipo Debt· $7.75B
1986-03-12IPO
Leadership Team
Esteban Rubens
Healthcare Field CTO
G
Gerard Warrens
Field CTO, Business Strategy and Transformative Technologies
Recent News
2026-01-13
2026-01-13
2026-01-12
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