Apply on Employer Site

Motive Software · 1 month ago

Vice President, Delivery & Deployment Operations

San Francisco, CA

Full-time

Hybrid

Director/Executive

$280K/yr - $385K/yr

15+ years exp

Motive Software is a company focused on human transformation, seeking a Vice President of Delivery & Deployment Operations. This role involves leading the evolution from point solution to an enterprise platform, focusing on building and scaling deployment operations to achieve measurable customer outcomes.

AnalyticsArtificial Intelligence (AI)Machine LearningNatural Language ProcessingPredictive AnalyticsSoftwareText Analytics

Responsibilities

Define the vision, structure, and operating model for enterprise deployment at scale

Design the balance between high-touch professional services and scalable shared infrastructure

Create playbooks for configuration, integrations, change management, and customer operating model enablement

Build and lead a global delivery organization across onshore and offshore models

Direct leadership of Client Delivery Directors, Platform Configuration, and Change Management experts

Direct leadership of Partner Operations shared services infrastructure

Dotted-line oversight of forward-deployed engineering and product resources

Own KPIs for deployment quality, cost-to-serve, and time-to-value

Ensure seamless handoffs from Sales, Solution Engineering to Deployment to Client Advisory

Build feedback loops between field learnings and product innovation

Customers achieve faster time-to-value with clear, sustainable operating models around BetterUp

A codified, scalable deployment playbook exists across all workstreams

The function operates with clear accountability for cost, quality, and delivery performance

Partners experience a seamless journey from signature to activation—driving retention and expansion

Qualification

Enterprise software experienceGlobal delivery managementOperating model designP&L managementChange managementBuilder mindsetTechnical complexity translation

Required

15+ years in enterprise software, SaaS, or platform environments leading complex deployments or professional services organizations

Experience building and managing global delivery teams with mixed resourcing models (onshore/nearshore/offshore as well as forward deployed technical teams)

Track record designing operating models for high-complexity, multi-workstream enterprise implementations

Strong P&L acumen—you've managed delivery margin, utilization, and cost-to-serve metrics

Builder mindset: you thrive in ambiguity, operate from first principles, and scale systems and people simultaneously

Ability to translate technical complexity into business outcomes for executive stakeholders