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Heartland Bank and Trust Company · 1 month ago

Retail Supervisor

Jacksonville, IL

Full-time

Onsite

Entry, Mid Level

$19.51/hr - $27.39/hr

2+ years exp

Heartland Bank and Trust Company is headquartered in Bloomington, Illinois, and they are seeking a Retail Supervisor to provide frontline leadership within the branch. The role involves ensuring optimal customer experiences, guiding retail staff, and performing various retail duties to support bank operations.

Asset ManagementBankingConsumer LendingCredit CardsDebit CardsFinancial ServicesLendingPersonal FinanceRetirementWealth Management

Responsibilities

Demonstrate an excellent customer experience, engaging customers by name, in a friendly professional manner

Guide retail staff through frontline training to follow policies and procedures, promote compliance with auditing standards, and demonstrate sound judgement to minimize the risk of fraud

Coordinate and perform retail duties as needed including customer transactions, opening and servicing deposit accounts, and consumer lending

Demonstrate and share advanced knowledge of branch operations, bank products, and services

Schedule retail team to maintain optimal coverage and standards of service

Perform essential activities to meet established goals

Exercises independent judgement and proactively seeks solutions

Participate in various retail and bank projects as necessary

Qualification

Banking knowledgeCustomer serviceRetail operationsSales experienceTeam schedulingFraud preventionLeadershipCommunication skills

Required

H.S. Diploma or GED

Minimum 2 years Banking, Sales/Marketing, Retail, Sales Associate preferred or equivalent combination of education and experience

Must comply with all requirements of the SAFE Act and obtain a Unique Identifier from the NMLS

Company

Heartland Bank and Trust Company

The Drake family arrived in Central Illinois in 1852, and set down roots that still run deep.

Founded in 1964

Bloomington, Illinois, USA

501-1000 employees

http://hbtbank.com

Funding

Current Stage

Public Company

Total Funding

$40M

2020-09-16Post Ipo Debt· $40M

Leadership Team

Diane Lanier

Executive Vice President / Chief Retail Officer

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