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BayCoast Bank · 1 month ago

ASSISTANT BRANCH MANAGER

Pleasant Street Branch, Fall River, MA, US

Full-time

Onsite

Mid, Senior Level

$48K/yr - $62K/yr

BayCoast Bank is seeking an Assistant Branch Manager to oversee the management of the Branch Office in the absence of the Branch Manager. The role involves engaging with customers, ensuring compliance with policies, and supervising branch operations to provide high-quality service and achieve business goals.

BankingFinanceFinancial ServicesVenture Capital

Responsibilities

Be the face of BayCoast Bank, presenting a professional, friendly, and helpful appearance with every interaction

Effectively engages with customer inquiries in a courteous and efficient manner

Accurately processes various customer transactions

Leverage problem-solving and strong communication skills to resolve customer issues. Displays willingness to make decisions and exhibits sound and accurate judgement as well as including appropriate individuals in the decision-making process

The Assistant Branch Manager is responsible for assisting in the administration and efficient daily operation of a full-service Branch office, including operations, lending, relationship development, customer service, and security and safety in accordance with the Bank’s objectives

Assists in developing new deposit and loan business, providing a superior level of customer relations, and promoting relationship development and service culture through coaching, guidance, and staff motivation

Responsible for achieving individual and branch relationship development goals through new business development, referrals, and retention of account relationships

This position provides leadership training and supervision, supervising day-to-day operations of the branch

Expected to participate in community activities to increase the Bank’s visibility and to enhance new and existing business opportunities

This individual must maintain a thorough knowledge of all Bank products, services, policies, regulations, and branch systems

Assists Manager with making business calls to attract new business as well as enhancing ongoing relationships with existing customers, reviewing customer issues as needed

Assists in the management of the Branch office in order to meet the financial service needs of customers in the assigned community market area

Assists the Branch Manager in establishing growth, relationship development and profit objectives for the office; providing input as to these objectives and to the manner in which performance will be measured and controlled

Interacts with other Bank Officers to further expand customer relationships and develop new contacts. Promotes a desire to help or serve both internal and external customers, to understand and meet their needs

Serves as an active member of the office team opening deposit accounts, taking loan applications, problem solving and providing Solutions to customers

Helps to develop and cultivate business contacts in the community:

Seeking out and developing new business opportunities by doing proactive business development

Maintains an active, visible role in community organizations

Actively builds a solid network within and outside the company and values relationships highly

Recognizes and acts upon opportunities to build relationships by helping others connect with others, offering information, sharing resources, etc. within the community

Promotes staff involvement in community activities

Develops training and coaches’ staff in success of new initiatives and develops contests in their Branch to encourage teamwork and relationship development to achieve growth goals

Embraces the Bank’s commitment to Solutions by seeking and recognizing opportunities to refer our customers and new business to different areas of the Bank, BayCoast Insurance, BayCoast Financial Services, Plimoth Investment Advisors, Teamwork Funding, Priority Funding, and BayCoast Mortgage

Behavior and performance align with the guiding principles and purpose that define the organization’s mission (To provide exceptional service and solutions for our community), and core values (Take pride in what I do; Believe that what I do is important; Care about people; Have a positive attitude)

Use Salesforce to track identified tasks, leads, and opportunities. Strongly encouraged to utilize and track referrals through Solutions to ensure proper credit and recognition

Seeks and promotes opportunities to provide Merchant Services and Elan credit card products to customers

Responsible for ensuring that all branch staff are adequately trained with respect to product knowledge, Customer Centric service standards and selling techniques, identifying weaknesses and strengths, and working with the Branch Manager to motivate, coach and develop for improvement or continued development of identified strengths

Directly supervises assigned personnel as follows:

Make provisions for the proper orientation and training of new personnel. Assists in the review of employee performance throughout the probationary period

Prepares the weekly staffing schedule for the Manager approval to ensure proper staffing levels to meet customer needs. Willingness to work within a flexible work week as customers’ needs dictate

Approves time and attendance records

Keeps informed of pertinent policies and procedures affecting the office and/or the staff; supports an atmosphere in which communication from employees is encouraged

Administers personnel policies and procedures as established by the institution

An exemplary listener who is open to collaboration and cooperation between colleagues who share responsibility. Exhibits confidence in self and others; inspires and motivates others to perform well. Effectively influences actions and opinions of others; accepts feedback from others. Gives appropriate recognition to others

Use customer knowledge to coach and develop staff on how to optimize service delivery. Helps customers better articulate their needs; is skilled at handling unique or complex customer requests, issues, or needs

Creates a branch environment that is highly personal, distinctive, interactive, and satisfying for customers and teaches others to do the same. Meets with front line staff on a regular basis to discuss how to be more supportive of their efforts with customers

Coaches each staff member to provide exceptional service by completing monthly Observations and establishing action plans

Assist the Branch Manager in working with each staff member on established individual goals and action plans. Coaches staff to help them develop their skills and achieve their goals and assist in the development of career path development plans

With the Manager’s oversight, prepares the yearly performance evaluations and assists with the implementation of development/corrective action plans

Resolves personnel problems in the absence of the Branch Manager

Makes certain that all office operations are performed in accordance with established Bank policies and procedures, either directly or through appropriate supervisor, i.e., end-of-day settlement, control of vault cash, etc.; makes recommendations for changes/improvements as appropriate

Cooperates with, participates in, and supports the adherence to all internal policies, procedures, and practices in support of risk management and overall safety and soundness and the Bank’s compliance with all regulatory requirements and ensures that the office and all personnel adhere to the same

Provides the proper security, maintenance, and appearance of the office. Supervises the opening and closing of the building and the vault, making necessary provisions for the securing of all documents containing customer information

Maintains the Teller Over and Short reporting including the completion of Counseling Notices for staff while adhering to the Settlement Standard guidelines. Assists in the review of employee performance throughout this performance period

Maintains current knowledge of Federal and State regulations pertinent to the branch office operations

Supports a working knowledge of the Bank’s lending and credit policies and answers customer questions as appropriate; takes loan applications

Communicates with other Bank departments to assist in answering questions and resolving issues

Analyzes what went wrong when deadlines are missed, or the numbers fall short. Develops fully actionable plans that successfully respond to identified issues. Coordinates team effort and action to meet plans. Creates thorough implementation plans that include back-end checks for quality and accuracy

Demonstrates a collaborative problem-solving style. Analyzes business and service problems from a systematic perspective; seeks long term solutions that will fix the problem, rather than just surface issues

Is resourceful; knows how to “do-more-with-less” and is creative about finding ways to meet targets when challenged

Implement strategies to achieve goals set for the Branch. Adheres to budget parameters

Communicates with their Branch Manager, Regional Manager, Senior Vice President of Community Banking, Community Banking Officer, and appropriate staff in order to integrate goals and activities

Attends all required trainings/meetings as assigned or scheduled

Promotes and represents the Bank through involvement in community organizations

Demonstrates complete knowledge of Customer Service Associate (teller) transactions and performs Customer Service Associate (teller) transactions & other duties as needed

Assumes additional responsibilities as requested

Qualification

Relationship development managementSupervisory experienceLoan origination experienceCustomer service experienceBank productsInterpersonal skillsPositive attitudeCommunication skills