Mayo Clinic · 1 month ago
Laboratory Referral Specialist I or II - Chapel Hill, NC
Rochester, MN
Full-time
Onsite
Entry, Mid Level
$27.44/hr - $41.16/hr
3+ years expMayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. The Laboratory Referral Specialist I or II will manage client referral send-out work and provide customer service in a hospital laboratory setting, ensuring proper handling and processing of biological specimens.
BiotechnologyHealth CareHospitalMedicalWellness
No H1B
Responsibilities
You will be managing a client’s referral send-out work coming to Mayo Collaborative Services (MCS) as directed by client management and governed by a client’s business contract
You will provide onsite customer service and be a resource to a client’s clinical laboratory staff
You will manage the biological specimens (e.g. blood, urine) receipt, verification, handling, aliquoting, processing and shipping if applicable, ordering, and specimen resolution
You will communicate with internal and external stakeholders and monitor assigned reports and partner with clients to resolve issues related to specimen submissions
Duties may consist of but are not limited to pending lists, billing charges, Laboratory Information System (LIS) test builds, Joint Test Catalog maintenance, quality metrics and training of send-out staff, and maintaining MCS supply inventory
There may be additional responsibilities as assigned by the client and MCS related to LIS maintenance, documents, and end-user feedback groups
Qualification
Required
High school diploma/GED and 3 years of relevant work experience for Laboratory Referral Specialist I
Bachelor degree or an associate degree with 1 year of relevant experience for Laboratory Referral Specialist II
DLMP/MCS employees that have been in their current lab/position for less than 2 years must attach an early release approval from their supervisor
You must include a resume to be considered for this position
Internal applicants must attach their three most recent performance appraisals to be considered for this position
Must be capable of multi-tasking and performing in a fast-paced and customer focused environment
Excellent communication skills and ability to work closely with others is essential
Must maintain a high level of confidentiality handling results, patient information and business interactions
Organized and capable of prioritizing work with limited oversight
Must possess good human relations skills and be able to communicate effectively both orally and in written form
Requires the ability to be attentive to details and to adhere to strict safety requirements for handling chemicals and infectious agents
Preferred
Cover letter preferred/optional
Bachelor's degree and previous laboratory experience preferred
Benefits
Medical: Multiple plan options.
Dental: Delta Dental or reimbursement account for flexible coverage.
Vision: Affordable plan with national network.
Pre-Tax Savings: HSA and FSAs for eligible expenses.
Retirement: Competitive retirement package to secure your future.
Company
Mayo Clinic
MayoClinic is a nonprofit medical practice and medical research group focused on integrated health care, education, and research.
10001+ employees
Funding
Current Stage
Late StageTotal Funding
$399.05MKey Investors
The ALS AssociationNational Institute of Neurological Disorders and StrokeAmerican Heart Association
2025-12-04Grant· $0.95M
2024-09-24Grant· $12M
2023-07-26Grant
Leadership Team
Gianrico Farrugia
President and CEO
Richard Gray
Chief Executive Officer
Recent News
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2026-01-08
2026-01-08
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