FIFA World Cup 2026™ - Canada, Mexico and the United States · 1 month ago
Transport Client Services – FIFA World Cup 26™ (All Host Cities)
All, MO
Contract
Onsite
Mid LevelFIFA World Cup 2026™ is organizing the first-ever tournament featuring 48 teams across three countries. The Transport Client Services role involves planning, coordinating, and executing transportation services for various client groups during the event, ensuring smooth operations across multiple venues and locations.
Sports
Responsibilities
Coordinate all daily transport activities for assigned client groups
Manage airport arrivals and departures including tarmac operations, FBO procedures, convoy planning, and security alignment
Confirm all bookings in TMM/IFES and ensure accuracy of vehicle allocation, routes, call times, and schedule changes
Serve as the primary point of contact at hotels, training sites, stadiums, venue load zones, or HQ
Conduct driver briefings, vehicle readiness checks, and distribute movement updates
Ensure strict adherence to bubble-to-bubble operations where required
Maintain real-time communication with liaison officers (TLO, TSLO, RLO, RSLO), SLO, GOP, Team Services, and security. Monitor live vehicle movements and proactively identify delays or routing issues
Track VIP/VVIP/Legends/FT1 movements ensuring protocol, confidentiality, and service expectations
Oversee readiness of load zones, staging areas, signage, cones, and transport infrastructure
Support last-minute, emergency, or high-priority movement requests. Update internal teams on timing changes, risks, or operational challenges
Oversee daily workforce shuttle operations between hotels and tournament venues
Prepare and update workforce transport schedules, route maps, frequency charts, and DSLA documents
Provide professional guidance to workforce members regarding shuttle usage, pick-up points, and eligibility
Ensure readiness of hotel load zones including vehicle staging, signage, and staff deployment
Respond to all hotline calls regarding shuttles, routes, airport transfers, delays, Uber policies, and vehicle availability
Log all calls and actions into the system
Verify and update booking information in real time
Escalate complex or urgent issues to TROC Duty Managers or relevant workstreams (Fleet, Bus, Venue, Client Services)
Maintain calm and clear communication during peak volumes or service disruptions
Inspect fleet vehicles and maintain documentation on inspections, assignments, and usage
Coordinate scheduled and unscheduled maintenance, repairs, and manufacturer service programs
Manage insurance claims and follow-up actions
Ensure long-term fleet vehicles meet technical, maintenance, and compliance standards
Update fleet management systems and track all vehicle activity
Oversee FT1 fleet including VVIP movements, real-time GPS tracking, confidentiality protocols, and post-tournament reporting
Assist in readiness and planning of client group bus operations across USA, Canada, and Mexico
Support implementation of daily bus programs including schedule changes and demand-driven adjustments
Coordinate with Bus Managers/Supervisors on operations and incident response
Prepare operational activity reports and escalate deviations
Support execution of emergency, contingency, or alternative plans
Assist in preparing training materials for bus drivers and staff
Work closely with stadium teams, Security, and Venue Transport to align operational plans
Manage transport information desks, VAPP boards, and venue load zones
Supervise volunteers and contractors
Support the setup, maintenance, and dismantling of venue logistics assets
Coordinate signage, parking areas, traffic flows, and access points
Oversee parking and shuttle operations at the IBC including 24-hour lot management
Support creation and execution of training site transport plans
Manage vehicle flows, load zones, and client group parking at training sites
Coordinate readiness with Security and operations teams
Support walkthroughs, readiness testing, and test events
Maintain daily communication with Fleet, Bus, A&D, Venue Transport, Security, and Logistics
Hold daily meetings with TLO/TSLO
Inspect vehicles, conduct driver briefings, and validate training and route familiarity
Coordinate all TMM updates, last-minute changes, and driver management
Ensure availability and readiness of load zones at TBC and VSTH
Manage convoy planning with TSLO, ACS, FBO, and airport authorities
Support media access and badging procedures
Submit daily reports on incidents, risks, and performance
Lead or support operations at the Referee Base Camp Hotel and Training Site
Manage referee-dedicated vehicles, drivers, and schedules
Ensure vehicle readiness and compliance with referee transport standards
Support RLO/RSLO communication and daily requirements
Oversee training site transport infrastructure and client group parking
Provide daily operational reporting, issue escalation, and risk updates
Act as main point of contact for hotel and stadium guest transport operations
Coordinate with GOP, SLO, Fleet, Logistics, and Client Services
Ensure cleanliness, readiness, fueling, and maintenance compliance of all guest vehicles
Manage hotel load zones for VVIP/VIP guests
Supervise transport crew and ensure high service standards
Maintain real-time visibility of guest movements
Support development of spectator parking strategies and inventory analysis
Coordinate VAPP implementation including digital and printed permit processes
Manage database accuracy, PDA scanners, configuration, troubleshooting, and match-day distribution
Support on-site VAPP operations across stadium parking areas
Assist with nightly reconciliation and settlement procedures
Act as liaison between FIFA, JustPark, Stadium Teams, Venue Transport, and IT
Lead daily depot operations including dispatch, return processes, and safety procedures
Ensure vehicle readiness, fueling, cleaning, technology setup, and compliance
Supervise depot staff, dispatch assistants, and contractors
Conduct briefings, assign duties, and manage workforce performance
Maintain site safety, access control, and emergency procedures
Ensure infrastructure (signage, utilities, equipment) is operational and compliant
Support operational logs, KPI reports, handovers, and shift documentation
Monitor route performance, vehicle movements, and mobility conditions in real time
Coordinate with Host City authorities, public transport agencies, and Functional Areas
Escalate disruptions and communicate updates to Venue Transport, Bus, and Fleet teams
Support mobility operations for VIP and special events
Record key performance metrics and daily situation reports
Maintain accurate shift logs, incident reports, vehicle records, driver rosters, and operational summaries
Support creation of SOPs, training materials, and operational guides
Participate in daily briefings, debriefs, walkthroughs, and coordination meetings
Qualification
Required
Equivalent professional experience in large-scale events, aviation/airport operations, hotel operations, public transport, mobility services, logistics, or fleet/bus management may be accepted in place of formal education
Strong knowledge of transportation systems, event operations, mobility planning, or live operations coordination
Understanding of safety protocols, access management, accreditation systems, or traffic management principles is an asset
Experience working in transport operations, logistics, mobility, event operations, fleet or bus coordination, hotel operations, airport operations, or similar fast-paced service environments
Demonstrated ability to manage time-sensitive operations, resolve issues under pressure, and communicate effectively with a wide range of stakeholders
Fluent in English
Proficient in MS Office (Excel, Word, PowerPoint, Visio & Project)
Comfortable working with planning software, mobility dashboards, and online collaboration tools
Ability to quickly learn and operate specialized tournament transport systems such as the Transport Management Module (TMM), IFES, fleet tracking dashboards, or command-center communication tools
Preferred
Bachelor's degree in Transport Management, Logistics, Operations, Event Management, Hospitality, Business Administration, or a related field preferred
Familiarity with large-scale sporting events, tournaments, or multi-venue operations is a plus
Background in client services, customer support, dispatching, control room operations, or live event coordination is highly beneficial
Experience supervising staff, volunteers, drivers, or operational teams is an advantage
Prior involvement in major events (sporting, entertainment, government, convention centers, festivals) strongly preferred
Spanish and/or French proficiency is a strong advantage given the tri-host nature of the tournament (USA–Canada–Mexico)
Experience with ticketing, scheduling, dispatching, or CRM-style tools is an advantage
Company
FIFA World Cup 2026™ - Canada, Mexico and the United States
The FIFA World Cup 26™ will be 23rd edition of the tournament - the first to feature 48 teams and three host countries: Canada, Mexico and the United States.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Emilio Casillas
Recruitment and Workforce Partner
Jurgen Mainka
Chief Tournament Officer México, FIFA World Cup 2026
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