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Kayser Ford Lincoln · 1 month ago

Body Shop Customer Service Representative (CSR)

Madison, WI

Full-time

Onsite

New Grad, Entry Level

$18/hr - $20/hr

Kayser Ford Lincoln is a well-established automotive company that has been serving customers in Wisconsin since 1925. They are seeking a Body Shop Customer Service Representative (CSR) to enhance customer experience by effectively communicating repair processes and timelines while managing customer inquiries and concerns.

Auto InsuranceAutomotiveAutonomous Vehicles

Responsibilities

Promote and seek out opportunities to deliver a top-notch customer experience

Greet customers in person, over the phone, or via email

Listen to customer concerns regarding vehicle damage

Provide updates on repair progress

Address questions or complaints promptly and professionally

Assist with scheduling repair appointments

Work with estimators or insurance adjusters to ensure accurate repair estimates

Help coordinate vehicle drop-off and pickup times

Enter customer and vehicle information into shop management systems

Maintain accurate records of estimates, repair orders, and customer communication

Process payments and insurance claims

Serve as a liaison between technicians, estimators, and customers

Communicate changes or delays in the repair process

Conduct follow-up calls after service is complete to ensure customer satisfaction

Assist in handling customer feedback or concerns post-repair

Qualification

Customer Service ExperienceCommunication SkillsShop Management SoftwareAuto Body Repair KnowledgeMultitaskingMathematical SkillsInstruction InterpretationClean Driving RecordAttention to DetailOrganizational AbilitiesWriting SkillsPresentation Skills

Required

High school diploma or general education degree (GED)

Customer Service Experience (automotive industry preferred)

Strong communication and interpersonal skills

Attention to detail and organizational abilities

Ability to multitask in a fast-paced environment

Familiarity with shop management software (e.g., DealerTrack)

Knowledge of auto body repair processes (a plus, but can be learned on the job)

Sufficient reading skills to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations

Strong writing skills to respond to inquiries via email and generate business correspondence

Presentation skills to share information and respond to questions from groups of managers, clients, customers, and the general public

Mathematical skills to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume

Ability to interpret and follow instructions shared in written, oral, diagram, or schedule form

Clean driving record & valid driver's license