Apply on Employer Site

Amazon · 2 months ago

Sr. Quality Operations Manager , Amazon Leo

Everett, Washington, USA

Full-time

Onsite

Mid, Senior Level

$129K/yr - $214K/yr

5+ years exp

Amazon is an initiative to launch a constellation of Low Earth Orbit satellites providing broadband connectivity. The Quality Operations Manager will lead a team of quality professionals, overseeing quality inspection personnel and improvement projects to ensure high standards in the Quality Inspection Center.

Artificial Intelligence (AI)DeliveryE-CommerceFoundational AIRetail

No H1B

U.S. Citizen Only

Responsibilities

Oversee and provide daily direction and management to quality inspectors within the inspection team, prioritizing work as needed, answering escalations, and being able to quickly determine path forward in ambiguous situations

Hire and develop a Quality Team. The right candidate will be able to identify staffing needs, be able to recruit both internally and externally, and hold a high bar in new employee selection. This leader will also be passionate about developing their team and will actively work to grow existing team members’ technical skills and other career development work

Develop, implement, and iterate a robust onboarding and training plan for incoming quality inspectors

Lead Lean and 5S activities among the inspection processes to drive efficiency within the Quality Inspection Center and reduce non-value-added time

Lead effective and efficient Root Cause Corrective Action investigations, partnering directly with assembly technicians, engineering, and other stakeholders to quickly identify and implement necessary improvements

Participate in any required Material Review Board (MRB) activities to ensure defective parts are contained, identified, dispositioned and that corrective actions are executed to prevent reoccurrence

Responsible for quality records and departmental procedures to ensure compliance to regulatory and business requirements, and aid in the development and maintenance of the Amazon Leo QMS

Direct report to the Manufacturing Quality Manager, providing guidance and counsel for QMS enhancements, development improvements and initiatives to reduce cycle time, cost, quality metrics, reduce defects, and improve product quality

Be the primary point of contact for the Quality Inspection Center, including status updates, communication to stakeholders, management of commitments, and prioritization of parts, allocation of resources, and management of workload into the QIC

Lead strategic efforts for the setup and/or transfer of inspection capabilities and work cells within new manufacturing centers, or new work cells within the assembly areas of Amazon Leo

Determine the priority inspection activities to perform each day based on incoming, hot, or high-effort parts expected to arrive

Answer and solve tactical problems that arise as part of the daily inspection operation activities, determining a path forward in ambiguous situations

Report out and/or monitor daily operational metrics to determine the health of the operation, and where problems are arising

Lead and develop a team of inspectors

Serves as an expert to promote quality control for received parts

Takes ownership to develop and introduce Lean principles and solutions to the Quality Inspection Center

Coordinate and communicate effectively with multiple stakeholders on status of inspection activities, blockers, trends, and action plans

Qualification

Quality engineeringLean principlesRoot Cause Corrective ActionMetrologyProject managementInterdisciplinary collaborationTraining developmentTeam leadership

Required

Experience in developing functional specifications, design verification plans and functional test procedures

5+ years of experience in large product assembly quality engineering, manufacturing, or operations throughout a production lifecycle development

Experience in precision measurement and calibration (metrology), with strong technical/engineering background

U.S. citizen or national, U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum