Destination Pet, LLC · 1 month ago
Lead Customer Service Representative
Pet Palace Pittsburgh- Pittsburgh, PA
Full-time
Onsite
Entry, Mid Level
$14/hr - $16/hr
1+ years expDestination Pet is a community-focused company dedicated to elevating the love and lives of pet families. They are seeking a Lead Customer Service Representative who will set the standard for customer service, handle client issues, and support a team of customer service representatives.
PetService IndustryVeterinary
Responsibilities
Leading by example—setting the pace, the tone, and the gold standard for customer service
Handling escalated client issues with empathy, clarity, and a whole lot of heart for both people and their pets
Touring new clients through the facility and selling the services that keep tails wagging
Ensuring up-to-date vaccinations are on file—because safety first
Training and mentoring new CSRs so they’re confident and ready to shine
Opening and closing the center with a checklist in one hand and a lint roller in the other
Managing check-ins and check-outs with efficiency and a personal touch
Fielding phone calls, appointment questions, and last-minute boarding requests like a seasoned pro
Processing payments, balancing cash drawers, and keeping all the numbers neat and tidy
Escorting pet guests to and from their enclosures with the care of a concierge and the patience of a preschool teacher
Keeping the lobby clean, welcoming, and ready for first impressions and sweet reunions
Jumping in to support other team members whenever needed. We’re all in this together
Qualification
Required
High school diploma or equivalent required
1+ year in a customer service role required
Must be able to lift 40 lbs (bags of food, pet crates, sleepy bulldogs—you know)
Availability on evenings, weekends, and holidays required (pets don't take days off)
Exposure to cleaning supplies, pet hair, and, ahem, 'accidents' is part of the gig
You've worked in customer service or retail before—and maybe even trained others
You lead with patience and presence, not pressure
You're cool under pressure (even when the phone is ringing and a dog's peeing)
Multi-line phones, POS systems, and customer concerns? You've got it handled
You're confident stepping in when things get messy and stepping back when others are ready to grow
Benefits
Part-time health, mental health, and telehealth benefits
Company
Destination Pet, LLC
We are on a mission to redefine the standard of care for pet health and well-being.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$10.22MKey Investors
The Firmament GroupOpus Equity Partners
2017-10-19Private Equity
2017-10-19Debt Financing
2017-06-06Private Equity· $10.22M
Leadership Team
Jennifer Strickland Fowler
Chief Executive Officer
Recent News
2026-01-03
2025-09-17
2025-03-29
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