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SAIC · 1 month ago

Senior Desktop Engineer SCCM

Quantico, VA

Full-time

Onsite

Senior Level, Lead/Staff

$114K/yr - $189K/yr

9+ years exp

SAIC is seeking a Senior Desktop Engineer (SCCM) to support a transformational infrastructure program for the Defense Counterintelligence and Security Agency (DCSA) in Quantico, VA. The role involves deploying, maintaining, and troubleshooting desktop systems to enhance the IT capabilities of DCSA, ensuring compliance with security policies and best practices.

Information TechnologySecurityService IndustrySoftware

Work & Life Balance

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Provides desktop engineering efforts to deploy, maintain, and troubleshoot data input/output devices across the DCSA networks, as part of the overall strategic objective of the DCSA IT modernization and One IT initiatives to provide an improved flexible and evolving enterprise IT environment to support the DCSA mission IAW with DCSA and DoD policies and procedures and commonly utilized industry best practices

Creates and builds images; updates, maintains and secures enterprise endpoints; and develops non-standard workstation images for standalone machines

Performs quarterly update and delivery of enterprise desktop image to Virtual Desktop Infrastructure (VDI)

Troubleshoots and makes recommendations for remediation of security and functionality issues in the desktop image

Identifies, logs and tracks user issues, software conflicts and hardware device conflicts through IT incident ticketing system, providing resolution and/or escalating for assistance

Receives Tier II tickets that are escalated to the DE team and resolves desktop incidents and issues

Walks customers through installing applications and computer peripherals, upgrading software, and troubleshooting basic IT issues

Ensures on-time delivery and execution of all aspects of desktop engineering technical assistance and support

Ensures timely restoral and proper maintenance of laptops/tablets/workstations and peripheral devices

Works with various DCSA teams, such as Data Center Operations (DCO) and Computer Network Defense, to support day-to-day logistics of deploying integrated solutions, including scheduling, provisioning, imaging, patching, securing, sanitizing, testing, tracking, distribution, storage, and transportation of assets

Analyzes deployment failures and takes corrective actions, while identifying and recommending solutions to problematic trends and patterns

Recommends and implements technology, knowledge management, and processes that improve the effectiveness of desktop engineering

Supports documentation of desktop/system network configurations and software inventory, as well as DE/Automation trends and resolutions

Provides support for training for new technology deployment

Updates and maintains a knowledge base for investigating, diagnosing, and resolving incidents, as applicable