ODP Business Solutions ยท 2 months ago
Customer Support Representative - Tier 1
3450 W Central Ave, Suite 247, Toledo, OH, 43606, US
Full-time
Onsite
Mid Level
3+ years expODP Business Solutions is a leading provider of products and services through an integrated business-to-business distribution platform. The T1 Customer Support Representative is responsible for resolving problems and providing proactive recommendations for products, services, and solutions to address issues impacting top revenue customers.
ConsultingFacilities Support ServicesFacility ManagementPrinting
Responsibilities
Resolve problems and proactively recommend the right products, services, and solutions to resolve Tier 1 customer or sales representative issues
Take appropriate action to execute solutions, resolve, or escalate issues to team Manager on behalf of the customer or sales representative
Assist with any additional service area based on business needs or performs special projects as needed
Answer inbound email contacts from customers
Assist T1 customers with inquiries related to ordering, products, services, returns/exchanges, delivery delays and other service inquiries
Answer inbound chat (such as SCOE & forwarded customer email) contacts from sales representatives
Assist sales representatives of T1 accounts with inquiries related to ordering, products, services, returns or exchanges, delivery delays or other service inquiries
Document and report any errors in pricing, product descriptions, unit of measure, product availability or other service opportunities that do not meet company standards and escalate critical issues
Other duties and responsibilities as assigned
Qualification
Required
High School diploma or equivalent
Minimum 3-5 years of experience in related field
Customer Service, Sales Support experience
Basic computer skills and the ability to use computers and technology for information
Excellent verbal and written communication skills
Ability to work as a team player
Time Management skills, ability to multi-task
Organizational skills
Good customer relationship building skills
Demonstrated ability to initiate and analyze complex or undefined issues to determine proper course of action
Excellent communication in English (written and verbal) and interpersonal skills
Preferred
Bachelors preferred
Strong customer service orientation
Self-Starter
Analytical
Able to succeed in an ambiguous environment
Benefits
401(k)
Competitive salaries
A benefits package
Company
ODP Business Solutions
ODP Business Solutions is a workplace solution company that offers space planning, facilities maintenance, and digital protection services.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Christine Jamison
Preferred Partner Program Manager
Lorie David
STRATEGIC ACCOUNT MANAGER, FACILITIES
Recent News
Digital Commerce 360
2025-09-23
2025-05-07
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