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Plaud · 2 days ago

Senior Product & Operation Manager

San Francisco, CA

Full-time

Hybrid

Senior Level

$190K/yr - $260K/yr

5+ years exp

Plaud Inc. is a Delaware-incorporated company based in San Francisco, dedicated to building the world's most trusted AI work companion for professionals. The Senior Product & Operation Manager will define and execute product operation strategies, collaborate with various teams to enhance product understanding, and drive go-to-market readiness for major releases.

Artificial Intelligence (AI)

H1B Sponsor Likely

Responsibilities

Define and execute product operation strategies to effectively communicate Plaud’s product and AI value to users — focusing on value-driven retention and growth rather than pure engagement metrics

Collaborate closely with Product, AI, and Marketing teams to design user journeys, messaging, and feedback loops that enhance product understanding and adoption

Build and lead a product operations function — transforming insights, feature usage data, and user feedback into actionable product and growth strategies

Drive go-to-market readiness and communication for major releases, ensuring consistent messaging around AI capabilities

Establish key metrics and operational processes that connect product value with user impact, creating scalable playbooks for AI-driven product success

Qualification

Product operationsAI/LLM experienceData analyticsUser lifecycle understandingProject managementCommunication skillsCollaboration skills

Required

Bachelor's degree or above in Business, Product Management, Communication, or a related field

5+ years of experience in product operations, product growth, or PMM roles in internet or AI companies

Prior experience in early-stage or fast-scaling startups where you built operational systems from scratch

Experience working with AI/LLM or AIGC content products (e.g., chatbots, creative tools, or productivity assistants)

Previous exposure to hardware-integrated or multimodal AI products (voice, notes, wearable, etc.)

Ability to translate complex AI concepts into simple, compelling narratives for users

Strong understanding of user lifecycle, retention metrics, and product value communication

Strong data sensitivity and experience using analytics to drive operational decisions

Proven ability to collaborate across product, design, AI, and marketing teams

Excellent communication and project management skills

Benefits

Top-tier healthcare for employees and dependents, including dental and vision, and a generous employer subsidy.

401(k) plan for full time employees with company matching.

Unlimited PTO, plus 13 paid holidays.

12 weeks of paid time off to spend time with your new family, regardless of gender.

Minimum of 3x in office per week.

New hires are equipped with their choice of new top-of-the-line laptops and workstation setups.

Best office equipment.

Annual offsites.

Free office drinks and snacks.

Company

Plaud

Plaud is building the world's most trusted AI work companion for professionals through AI note-taking solutions.

Founded in 2021

San Francisco, California, USA

201-500 employees

https://www.plaud.ai/

H1B Sponsorship

Plaud has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (4)