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Creative Artists Agency · 9 hours ago

Global Travel Program Director - Global Operations

Los Angeles, CA

Full-time

Hybrid

Director/Executive

$184K/yr - $212K/yr

10+ years exp

Creative Artists Agency (CAA) is the leading entertainment and sports agency, with global expertise in various sectors. The Global Travel Director will lead the development and oversight of the company’s global travel program, ensuring safe and cost-effective travel experiences for employees and guests.

AssociationBrand MarketingCommunitiesSports

Responsibilities

Own and evolve the global travel program, encompassing air, hotel, ground transportation, travel safety/security, and associated technologies

Develop travel strategies that reflect business priorities, traveler experience, and operational realities across global locations

Maintain and govern the global travel policy in close collaboration with Finance (cost control), HR (employee experience), and Legal/Risk (compliance and duty of care)

Serve as the central point of coordination for policy development, updates, and communication

Lead a cross-functional travel team that supports our Global business

Act as a trusted advisor to internal stakeholders, including senior executives, department leads, HR, and Finance

Represent the travel function on steering committees, cross-functional workstreams, and key strategic initiatives

Manage all aspects of the company’s relationships with travel management companies (TMCs), airlines, hotel providers, ground transportation services, and travel technology platforms

Negotiate contracts and preferred rates while ensuring vendor compliance with service level agreements and safety/security expectations

Conduct regular vendor performance reviews and drive continuous service improvements

Oversee the implementation and use of global travel booking and expense platforms (e.g., Concur, Navan)

Identify and execute on cost-savings opportunities through vendor consolidation, travel pattern analysis, and policy adherence

Monitor global travel trends, technology advancements, and traveler satisfaction data to inform ongoing program improvements

Partner with Legal and Risk to ensure duty of care, insurance, and emergency protocols are embedded in travel practices

Provide regular reporting on travel spend, vendor utilization, and policy compliance to leadership

Implement traveler communication and education campaigns in partnership with HR and Internal Comms

Qualification

Global travel managementVendor negotiationContract managementTravel policy governanceTravel technology platformsTravel management certificationsCorporate travel toolsStakeholder managementProblem-solving skillsCommunication skills