The Colonnade Hotel · 2 months ago
Assistant Front Office Manager
Boston, MA
Full-time
Onsite
Entry, Mid Level
$65K/yr - $70K/yr
2+ years expThe Colonnade Hotel is an independently owned, elegant hotel located in Boston's historic Back Bay. They are seeking an Assistant Front Office Manager to assist in directing and administering Front Office operations, ensuring outstanding guest service and supporting the front office team.
Food and Beverage
Responsibilities
Supervising/managing/overseeing the Front Office
Assisting in the direction and administration of Front Office operations
Coaching and supporting the entire front office
Ensuring profitability, exceptional service, quality and value to each guest throughout their stay
Overseeing and nurturing door and bell staff including selecting, training, and developing the team
Guest service and registration (check-in/check-out)
Room inventory and availability
Guest service standards and initiatives
Systems use and management
Policy and procedure implementation and enforcement
Qualification
Required
Minimum of two years supervisory experience of Front Office or Guest Services management experience at a luxury hotel
Ability to motivate Front Office to perform their best work
Understand scheduling to optimize financial performance while meeting guest needs
Ensure guest expectations are exceeded through proper employee training
Communicate effectively and graciously with Housekeeping, Engineering, Catering and Sales to ensure groups and special functions are handled smoothly
Stay poised and calm under pressure
Position will be required to work a varied schedule that includes evenings, nights, and weekends
Excellent time management skills
Good knowledge of computers including hospitality software
Exceptional detail in follow-up
Create and foster a courteous, friendly, professional work environment
Ability to stand for long periods of time and move frequently from area to area
Ability to bend, stoop, crouch, reach with hands and arms
Regularly lift and/or move up to 25 pounds and occasionally lift and/or move up to 40 pounds
Must be able to stand or walk for an extended period or for an entire work shift in indoor environments
Must be a self-starter with a great personality and strong skills
Preferred
Proficiency in the operation system Opera will be helpful!
Familiar with Front Office training techniques
Benefits
Competitive wages
Comprehensive benefits for full-time employees
Company
The Colonnade Hotel
The Colonnade Hotel is a hospitality company that offers room, gourmet dining, and rooftop pool services.
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase