The Cooper · 17 hours ago
Host - Sorelle
Charleston, SC
Part-time
Onsite
Entry Level
1+ years expThe Cooper is a restaurant that values hospitality and professionalism. They are seeking a Host to manage guest interactions, ensuring a welcoming atmosphere and smooth service operations.
Hospitality
Responsibilities
Responsible for initial guest interaction at the door and welcoming all visitors to the restaurant and setting the tone for their experience
The Host is expected to embody the hospitality, charm, and professionalism of our organization
Duties include greeting & seating guests, answering phones, directing guests to bar, lounge, or restrooms, and maintaining the flow of service throughout the dining room
Must be pleasant, conscientious, and professional with excellent hospitality instincts & drive to provide customer service
Must be able to operate effectively as part of a team, communicate clearly, and ensure smooth service operations and quality service
Act with integrity, honesty and knowledge that promote the culture, values of Sorelle
Ensure that all guests feel welcome and are given responsive, professional, gracious service always
Maintains clean and organized workstations that are cohesive with the restaurant’s philosophy, culture, and standards of excellence
Recognize or seek areas for staff and restaurant improvement and offer positive solutions for change
Operate within the restaurant daily with efficiency, respect, friendliness, professionalism, teamwork, knowledge, patience, awareness, compassion, courtesy, and initiative
Understand completely all programs, procedures, standards, specifications, guidelines, and training programs
Understand philosophy of management and owner. Displays consistent attention to detail and follow through of all restaurant policies
Represents the restaurant professionally through effective communication, cooperation, and relationships with all business partners
Understand and perform job duties to the expectations of MG-SC, dba Sorelle Service, Food, Beverage, and Wine manuals
Perform all side work applicable to assigned station
Participate in Pre-Shift meetings and learn new menu items
Welcome all guests and ensure guests receive responsive, professional, and gracious service always
Answer any questions about the menu, specific food items, the wine list or any other inquiries the guest may have
Liaise with server to always ensure communication about wants and needs of guests
Escort guests to their table. Helps them into their seats
Answer the phone and takes reservations
Communicates reservation flow with the back of house. (ICOs)
Maintains cleanliness of restaurant entrance
Checks coats and maintains coat check room in a neat and organized manner
Responsible for maintaining the printing and cleanliness of all menus
Posts daily floorplans and sidework duties
Stocking supplies ie: matches, business cards, toothpicks
Maintain a clean, safe environment always in the Dining Room and all service stations
Fully understand and comply with all federal, state, county and municipal regulations that pertain to the health, safety and labor requirements of the restaurant colleagues and guests
Perform general clerical tasks including maintaining logbooks and reservation counts on OpenTable or other reservation system
Must have complete knowledge of and use the service and merchandising techniques described in the Host’s Manual
Assist in table setting and general dining room maintenance during peak periods
Perform other duties as requested, such as executing special guest requests
Qualification
Required
Minimum 1-2 years of fine dining bar experience
Knowledge of service and food and beverage, generally involving at least 1 year of dining room experience and thorough knowledge of fine dining, service procedures and functions
Cleanliness, organization and the ability to work well in a team situation are crucial to this position
High school or equivalent education required
Applicants must possess a strong dedication toward learning and motivation to progress in a fine dining environment
Possess excellent basic math skills and have the ability to operate a cash register POS system and Microsoft based computer systems such as Open Table
Pleasant phone demeanor
Must be impeccably groomed, maintain good hygiene, good posture and have required uniform or dress code
Responsive to constructive feedback from Chefs, Managers or Staff
Must be able to speak, read, write and understand the primary language(s) used in the workplace
Must be able to read and write to facilitate the communication process
Requires good communication skills, both verbal and written
Knowledge of appropriate table settings and service ware
Knowledge of all menu items, prices and general service procedures
Must possess basic computational ability
Must possess basic computer skills
Must be familiar with OpenTable or similar reservation system
Preferred
Food and wine knowledge a plus
Company
The Cooper
Nestled on the emblematic Cooper River, The Cooper offers a unique haven where refined elegance, laid-back living, and impeccable service harmonize into a magnetic guest experience.
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase