Help Desk Analyst I (Job 2902) jobs in United States
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Arizona Supreme Court · 1 month ago

Help Desk Analyst I (Job 2902)

positionArizona Supreme Court
timeFull-time
remoteHybrid
seniorityEntry Level
money$45K/yr - $45K/yr
date1+ years exp

The Arizona Supreme Court is seeking a detail-oriented, customer-focused individual to join their IT Support Center as a Support Center Analyst I. This role primarily serves the public by providing automation support and troubleshooting for various court programs while maintaining accurate records of interactions.

Judiciary
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Responsibilities

Providing guidance and troubleshooting regarding programs sponsored by the Arizona Courts such as AZPoint, eFileAZ, Traffic Ticket Enforcement Assistance Program, and eAccess
Maintaining accurate records of all calls and correspondence within prescribed service levels
Creating user network and application profiles for members of the court community

Qualification

Customer serviceTechnical problem resolutionPC proficiencyMicrosoft OfficeActive DirectoryAnalytical skillsInterpersonal skillsVerbal communicationWritten communicationProblem-solving skills

Required

strong customer focus and commitment to resolving customer problems in a timely and accurate manner
strong interpersonal skills, including active listening
effective verbal and written skills
high school diploma
one year of experience in assisting customers in the resolution of their technical problems within a call center environment
demonstrated PC proficiency and familiarity with Microsoft Office and Windows
good analytical and problem-solving skills
ability to understand and follow documented procedures
currently authorized to work in the United States on a full-time basis

Preferred

some knowledge of desktop applications and hardware (printers, Office 365, folder and drive mapping)
Active Directory and/or Exchange
prior experience utilizing an automated call management/problem tracking information system (i.e. Remedy, ServiceNow)

Benefits

Accrued vacation pay and sick leave
10 paid holidays per year
Health and dental insurance
Retirement plan
Life insurance and long-term disability insurance
Optional employee benefits include short-term disability insurance, deferred compensation plans, and supplemental life insurance

Company

Arizona Supreme Court

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The Arizona Judicial Branch is an integrated but decentralised judicial system that carries out its constitutional and statutory duties.
dateFounded in 1912
location
Phoenix, Arizona, USA
people-size201-500 employees
web-link
http://www.AzCourts.gov

Funding

Current Stage
Growth Stage

Leadership Team

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Martin Gaxiola, CPA, CFE
Chief Financial Officer
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