Resident Interface · 1 month ago
Data Insights & Analytics Manager
Tampa, FL
Full-time
Onsite
Senior Level
5+ years expResident Interface is the industry leader in delinquency management for the rental housing market, seeking a Data Insights & Analytics Manager to enhance their data-driven operations. The role involves partnering with various business teams to define analytics projects, manage core KPIs, and ensure high-quality reporting and insights that drive decision-making and operational improvements.
Information Technology
Responsibilities
Serve as the primary analytics partner for U.S.-based stakeholders across Product, Operations, Legal/Evictions, Collections, Sales, and Customer Success
Run structured intake: turn vague questions (“Why is X down?” / “How is Y performing?”) into clear, scoped analytical requests
Prioritize requests, manage expectations, and communicate timelines and trade-offs
Translate business needs into well-defined projects and tasks for our global data analyst team
Work closely with the senior analyst who leads analysts tactically to ensure work is clearly scoped, well-documented, and delivered at high quality
Review outputs for clarity, correctness, and usefulness before sharing with stakeholders
Partner with Anna and functional leaders to define and maintain core company KPIs across delinquency, collections, legal filings, AR, product performance, and customer outcomes
Document metric definitions, calculation logic, and “source of truth” standards so everyone is looking at the same numbers
Identify where metrics should evolve as products and operations change
Work with the Software Development Manager of the Data Engineering team to ensure data models, tables, and pipelines support current and future reporting needs
Provide clear requirements for new datasets, dimensions, and aggregations needed for analytics and dashboards
Help iterate on core reports and KPIs as new insights emerge from analyst research and stakeholder feedback
Proactively look for patterns, anomalies, and opportunities in the data surfaced by the global analytics team
Highlight meaningful insights to leadership: what’s working, what’s not, what changed, and what to investigate next
Suggest experiments, operational changes, or product improvements based on data-driven observations
Ensure dashboards (primarily in Power BI) are usable, accurate, and aligned with stakeholder needs
Work with analysts to improve layout, filters, and drill-downs based on user feedback
Help determine which recurring analyses become standard dashboards or automated reports
Help establish and enforce standards for analytics: documentation, naming conventions, validation steps, and delivery format
Maintain lightweight documentation (metric catalogs, dashboard guides, request templates) to support self-service analytics
Contribute to building an analytics culture where teams understand what data is available and how to interpret it
Qualification
Required
5–8 years of experience in analytics, business intelligence, data insights, or a similar role
Strong ability to work with SQL and/or BI outputs (not necessarily as the primary dashboard builder, but capable of understanding the data)
Proven experience partnering with cross-functional stakeholders, scoping analytical work, and structuring complex business questions
Experience collaborating with Data Engineering or data platform teams
Excellent communication skills—written and verbal—with the ability to tell clear, concise stories from data
Demonstrated ability to manage an analytics backlog and coordinate work across multiple initiatives
Preferred
Experience in fintech, collections, AR, legal/ops-heavy businesses, or other transaction-heavy environments
Familiarity with Power BI or comparable BI tools (Tableau, Looker, etc.)
Experience working with or coordinating offshore / nearshore analyst teams
Exposure to modern data stack concepts (Snowflake/Redshift/BigQuery, dbt, etc.)
Background or familiarity with property management, PropTech, or rental real estate
Company
Resident Interface
Rent recovery isn’t one-size-fits-all.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
falconer hudson
Executive Assistant To Chief Executive Officer
Recent News
Company data provided by crunchbase