Apply on Employer Site

CERO Cooperative, Inc. · 1 month ago

Customer Support Coordinator

Massachusetts, United States

Full-time

Onsite

Entry, Mid Level

$22/hr - $23/hr

2+ years exp

CERO Cooperative, Inc. is a Boston-based worker-owned cooperative seeking a motivated Customer Support Coordinator for its commercial composting business. The role involves serving as the primary contact for customers, ensuring strong relationships, and coordinating with operations to meet customer needs.

Food and BeverageOrganicWaste Management

Responsibilities

Serve as the primary day-to-day contact for customers regarding service schedules, questions, and account updates

Support strong, long-lasting customer relationships through timely responses, clear communication, and consistent follow-up

Coordinate with operations to ensure services are delivered on time and in line with customer needs and agreed-upon terms

Track customer requests, service issues, and resolutions in the CRM and/or internal systems to maintain accurate, up-to-date records

Prepare and maintain basic reports on service activity, customer feedback, and account status for internal use

Communicate important updates (schedule changes, service issues, new offerings) to customers and internal team members as needed

Assist with escalated customer issues by gathering information, coordinating with the operations manager and leadership, and helping move issues toward resolution

Support the sales/outreach process by scheduling meetings, preparing materials, and following up with prospective or existing customers as directed

Identify and flag opportunities for service improvements or additional services and share them with the sales and leadership team

Conduct site visits to customer locations, as needed, to support onboarding, service checks, and customer education

Qualification

Customer service experienceAccount management experienceSales experienceComputer proficiencyCommunication skillsProblem-solving abilityProactiveTeamwork skillsInterpersonal skillsSelf-motivated