Resident Interface · 1 month ago
Product Manager – Automation & RPA
Tampa, FL
Full-time
Onsite
Mid, Senior Level
3+ years expResident Interface is the industry leader in delinquency management for the rental housing market. As the Product Manager – Automation & RPA, you will own the product vision and roadmap for automating operational processes, focusing on RPA for eviction filings and document enrichment, while collaborating with various teams to design scalable automation solutions.
Information Technology
Responsibilities
Own the roadmap for automation across legal filing, document intake, case preparation, data enrichment, and related workflows
Identify, size, and prioritize automation opportunities across business units—starting with eviction filings and expanding into collections, legal ops, and compliance
Build business cases and ROI models for automation based on speed, cost, accuracy, and risk reduction
Lead development of RPA and automation capabilities that streamline repetitive tasks, form prep, data transfers, and multi-step workflows
Collaborate with Engineering to define orchestration layers connecting data intake → document processing → decision logic → filing and downstream systems
Design automation that is reliable, observable, and resilient, with clear fallback paths and exception handling
Own the roadmap for extracting structured data from leases, notices, forms, and legal documents using OCR/IDP pipelines
Work with Data & Engineering to improve model accuracy, validation flows, and exception queues
Ensure structured data from documents flows cleanly into downstream systems and workflows
Partner with Legal Ops, Operations, and Filing teams to deeply understand current processes, edge cases, and jurisdictional differences
Document as-is workflows and design future-state automated processes that are scalable and compliant
Remove inefficiencies, reduce error-prone steps, and standardize workflows across states and clients
Write clear PRDs, workflow diagrams, acceptance criteria, and automation logic specifications
Work with engineers, RPA developers, and QA teams to ship high-quality automation features
Coordinate change management, training, rollout, and adoption for operational teams
Ensure automation complies with legal, jurisdictional, and regulatory requirements for filings and document handling
Design logging, audit trails, and approval flows that satisfy compliance and risk needs
Collaborate with Compliance and Legal to validate workflows and maintain trust in automated systems
Define and track automation KPIs: success rates, exception rates, turnaround times, cost-per-filing, accuracy, and reliability
Use data and root-cause analysis to improve automation coverage and performance over time
Expand automation to adjacent processes as core capabilities mature
Qualification
Required
3–6 years of Product Management experience in RPA, workflow automation, OCR/IDP, legal tech, fintech ops, or similarly operations-heavy domains
Direct experience working with engineering or RPA teams that build bots, scripts, orchestration layers, or document-processing pipelines
Strong process modeling skills; able to map complex workflows and identify automation opportunities and risks
Understanding of system integrations and data flows across multiple applications
Excellent communication and stakeholder management across Legal, Ops, Engineering, and Compliance
Experience writing PRDs, workflow specs, and success metrics for automation initiatives
Preferred
Experience building automation for legal operations, court filings, or document-heavy workflows
Hands-on exposure to UiPath or similar RPA and agentic automation tools (e.g., Automation Anywhere, Power Automate, or LLM-based agent frameworks)
Familiarity with OCR/IDP platforms (e.g., AWS Textract, Google Vision, Abbyy, etc.)
Background in regulated or compliance-sensitive environments
Knowledge of property management, PropTech, eviction workflows, or rental housing operations
Company
Resident Interface
Rent recovery isn’t one-size-fits-all.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
falconer hudson
Executive Assistant To Chief Executive Officer
Recent News
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