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PNC · 1 month ago

Operations Manager - Asset Management Group (Fee Unit)

United States

Full-time

Onsite

Mid, Senior Level

$45K/yr - $86K/yr

5+ years exp

PNC is a company that values its people as its greatest differentiator and competitive advantage. As an Operations Manager within PNC's AMG Operations Fees organization, you will oversee the accurate calculation and processing of fees for services provided to clients, while leading a team to ensure operational excellence and compliance.

BankingFinanceFinancial Services

No H1B

Responsibilities

Executes operating plan and communicates strategic direction to operations team. Responsible for one or more functions across one or more sites. Manages supervisors and/or individual contributors

Manages and is responsible for achieving desired business results. Acts as a point of escalation and resolves exceptions. May process and/or reconcile transactions of varying risk and financial value in accordance with established policies and procedures. Partners internally to resolve escalations and provide guidance. Interacts with external customers and/or third parties in completing transactions or resolving escalated issues

Provides coaching and development to team members. Leads staff meetings, communicates the strategic direction and translates into tactical operating plans

Provides consultation and advice to service partners and customers. Identifies, influences, and implements process improvement initiatives and serves as a representative for the operations group on projects. Develops and/or approves standard operating procedures as appropriate. Recommends policy improvements

Reviews transaction and/or reports to identify exceptions, monitor quality and ensure compliance. Manages and is accountable for risk mitigation and business resiliency activities. Verifies completeness and accuracy of procedures

Qualification

Asset Management experienceMicrosoft Excel proficiencyLeadership experienceRisk ManagementProject ManagementTeam DevelopmentCustomer SolutionsProcess ImprovementsEffective CommunicationProblem Solving

Required

5+ years of related experience

At least 2 years of previous supervisory experience

Ability to oversee the accurate calculation and processing of fees for services

Experience in team leadership and development

Project management skills for process improvements

Attention to detail for risk and compliance

Experience in account setup and fee configuration

Supervision of fee calculation and processing using Microsoft Excel and fee System, Revport

Ability to lead daily huddles and implement performance improvement plans

Excellent communication and stakeholder management skills

Detail-oriented with a strong commitment to accuracy and compliance

Preferred

Prior experience in Asset Management or Financial Services Operations

Strong proficiency in Microsoft Excel; familiarity with all Microsoft Products

Proven leadership experience in managing operational teams

Accountability, Customer Solutions, Ensure Compliance, Personal Initiative, Process Improvements, Results-Oriented, Risk Mitigation Strategies, Standard Operating Procedure (SOP)

Decision Making and Critical Thinking, Effective Communications, Internal Resource Coordination, Operational Functions, Problem Solving, Process Management, Standard Operating Procedures