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Air Hydro Power · 1 month ago

Industrial Counter Sales

Muscle Shoals,AL,US

Full-time

Onsite

New Grad, Entry Level

0+ years exp

Air Hydro Power is a company that directs and coordinates customer service activities and daily operations within the branch. The Industrial Counter Sales role involves managing customer requests, maintaining customer relationships, and ensuring efficient operations at the retail counter.

EnergyHydroelectricManufacturing

Growth Opportunities

Responsibilities

Receives requests for product selection, price quotations, purchase orders, order changes, adjustments, and cancellations directly from customers (via phone, fax, and email)

Achieves and maintains rapport with customers and works to give them best possible customer service

Uses corporate ERP system (P21) to retrieve customer information, stock status information, purchase order status, and make changes to customer purchase orders. Ensures that correct codes are used for retrieving and inputting information

Help maintain corporate goals for corporate sales, branch sales, profitability, cost containment, branch budgets and branch inventory levels

Prepare and maintains maintenance schedules for branch equipment and utilities

Main liaison between customer and branch, along with branch personnel and outside sales force

Evaluates and measures key productivity indicators for customer service

Issues oral and written instructions

Works closely with Inside Sales Manager to help coordinate workflow between inside sales corporate, branch inside sales, technical inside sales and LMH inside sales departments

Hosts monthly staffing meeting to keep employees abreast of company issues

Works closely with the expediter and helps/supports when necessary

Determines staff hours; handles vacation requests, proper daily staffing, and workload distribution

Investigates and addresses customer complaints for full resolution

Handles the needs of outside sales force

Makes hoses for customers while they wait

Operates the retail counter by handling walk-in cash and credit card sales

Performs shipping/receiving duties as needed

Follows company ISO policies and procedures

Qualification

ERP system (P21)Microsoft Office SuiteAnalytical skillsVerbal communicationWritten communicationOrganizational skillsTime managementProblem-solving skillsTeamwork

Required

Thorough understanding of or the ability to quickly learn production operations and machinery

Excellent verbal and written communication skills

Excellent organizational skills and attention to detail

Excellent time management skills with a proven ability to meet deadlines

Strong analytical and problem-solving skills

Ability to prioritize tasks and to delegate them when appropriate

Proficient with Microsoft Office Suite or related software to complete reports and logs

Proven ability to work effectively in a team environment with associates

High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience

While performing the duties of this Job, the employee is regularly required to use hands to finger, handle, or feel and talk or hear

The employee is frequently required to stand; walk and sit

The employee is occasionally required to reach with hands and arms; climb or balance and stoop, kneel, crouch, or crawl

The employee must frequently lift and/or move up to 75 pounds

Specific vision abilities required by this job include close vision, distance vision and ability to adjust focus