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Bluebird Kids Health · 1 month ago

Practice Administrator- South Florida Market

West Palm Beach, Florida

Full-time

Onsite

Senior Level

5+ years exp

Bluebird Kids Health is a dynamic organization that provides underserved communities with new access to value-based pediatric primary care. They are seeking a Practice Administrator for the South Florida market to lead operations, drive growth, and ensure quality patient experiences while collaborating closely with clinical leadership.

Health CareHospital

Responsibilities

Lead, oversee, and manage day-to-day operations across all in-market locations, ensuring goals related to clinical quality, patient experience, operating, and financial performance are met or exceeded

Oversee key performance indicators and drive achievement of all strategy deployed goals and other key operating metrics

Lead and develop site-based leadership teams, fostering a culture of continuous improvement, and operational excellence

Collaborate with South Florida Medical Director to prioritize clinical and operational initiatives, monitor key performance indicators, and drive operational, growth, quality, and safety improvements

Ensure that processes across clinical, administrative, and operational functions are standardized to drive efficiency, quality care, and scalability while adapting to evolving business needs

Lead the development, implementation, and continuous improvement of standard operating procedures (SOPs) to support the growth and operational excellence of a key market in a rapidly scaling organization

Own and implement strategies for driving operational efficiency, while maintaining a focus on the pediatric patient’s care journey and experience

Drive in-market growth initiatives through a combination of word of mouth, community outreach and engagement, and other new patient acquisition activities

Drive patient retention and loyalty through patient engagement and experience initiatives

Partner with Growth & Community outreach to develop and execute strategies for growth, patient retention, and disenrollment management

Drive the financial performance of the market, including the management of operating budgets

Monitor and analyze financial performance, providing regular reports to senior management on variances to growth, revenue generation, and cost control

Oversee end to end patient journey ensuring patients and their families’ needs are met or exceeded while ensuring efficient use of Bluebird Kids resources

Ensure that operations are designed and executed to promote a team-based model care that ensures exceptional, evidence-based care delivery

Collaborate with clinical teams to lead performance measurement and process improvement initiatives to quality, safety, and the patient experience

Manage patient/family feedback, lead service recovery efforts, develop engagement strategies to boost experience and retention, monitor survey and review data for improvements, and ensure all sites deliver consistent, high-quality service aligned with organizational goals

Directly recruit, retain, develop, and manage all market-based site supervisors who oversee reception, medical assistant, and other support staff

Collaborate with the South Florida Medical Director to support provider needs in market

Mentor and coach non-provider personnel, fostering professional growth and preparing supervisors and staff for future roles within the organization

Review workload demands to ensure appropriate staffing

Lead recruitment efforts to ensure that all practices are staffed with highly qualified healthcare professionals and support staff

Conduct performance evaluations, manage disciplinary actions when necessary, and promote an environment that supports staff retention

Ensure all locations operate with up-to-date technology and that the staff is trained in system usage, including hardware as well as clinical and administrative software

Collaborate with the IT team to troubleshoot technical issues and ensure cybersecurity standards are met for both patient data and operational processes

Monitor and improve the effectiveness of data collection, reporting, and analysis to improve practice efficiency, including tracking clinical outcomes and operational performance metrics

Serve as a champion of Bluebird Kids Health’s Integrity & Compliance Program, in partnership with Human Resources and General Counsel

Ensure all operations and business activities meet relevant federal and state laws, regulations, and requirements

Qualification

Healthcare managementFinancial managementData analyticsOperational excellenceLean Six SigmaPractice management softwareEHR systemsRegulatory complianceLeadership skillsCommunication skillsProblem-solving skillsTeam collaborationAdaptability

Required

5+ years of experience working in a general management or operational role ideally with at least 2 years of experience successfully managing a P&L in a medical group, health system, or other multi-site healthcare delivery organization

Track record of driving growth, financial, operating, people and quality results in a multi-site, care delivery organization

Bachelor's degree in healthcare administration, business administration, or a related field (master's degree preferred)

Excellent organizational, communication, and leadership skills, capable of motivating and driving teams to exceed expectations

Excellent analytical and problem-solving skills, with the ability to interpret data and make data-driven decisions

Proficiency in data analytics, financial modeling, and performance management a must

Ambitious and driven; able to set meaningful goals and engage the expertise, talent, best-thinking, and creativity of others to achieve them

Ability to manage high-stress situations and act with professionalism and tact

Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities

Proven ability to collaborate with colleagues, physicians and teammates to create results-driven, team-oriented environment while fostering the Bluebird Kids Health culture

Ability to work effectively in a dyad leadership model, collaborating closely with a clinical leader (South Florida Medical Director) to achieve both operational and clinical objectives

Experience with Lean, Six Sigma, or other process improvement methodologies

Proficient in practice management software, EHR systems, and Microsoft Office Suite

In-depth knowledge of federal and state healthcare regulations and compliance standards

Preferred

Master's degree in healthcare administration, business administration, or a related field

Benefits

A competitive compensation package with performance incentives and, for some roles, equity participation.

Competitive medical, vision, and dental insurance products.

Other programs including employee assistance, caregiver support, commuter benefits, flexible spending accounts, health savings accounts, short- and long-term disability benefits, and other exclusive employee benefits.

Generous paid time off.