Relationship Manager, Scale jobs in United States
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Intercom · 1 day ago

Relationship Manager, Scale

positionChicago, IL
timeFull-time
remoteHybrid
seniorityEntry, Mid Level
money$99K/yr - $118K/yr
date2+ years exp

Intercom is an AI Customer Service company dedicated to enhancing customer experiences. As a Scale Relationship Manager, you will build relationships with scaled business customers to ensure revenue growth and customer retention, while collaborating with various teams to drive product innovation.

CRMMarketing AutomationSaaSSales Automation
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H1B Sponsor Likelynote

Responsibilities

Build relationships with Intercom’s scaled business customers ensuring revenue growth and customer retention
Work with current customers to understand their business pains, and provide solutions based on our platform to alleviate them
Develop strategic territory plans outlining opportunities for upsell, cross-sell, expansion to new business units, and achievement of business goals
Develop advanced knowledge of your customers' businesses and goals while accurately forecasting sales pipeline
Collaborate with Marketing, Product, and Customer Success by providing customer feedback to drive product innovation
Track and report all key metrics related to customer growth, retention and Intercom product usage growth

Qualification

SaaS sales experienceAccount managementSales forecastingClient relationship buildingCommunication skillsProblem-solvingLeadership experienceGrowth mindset

Required

2+ years selling SaaS products, ideally 1+ years in closing role
Ability to manage a large book of business; 200 accounts (retention, renewals, & account growth)
Strong sales instincts and track record hitting and exceeding quota
Exceptional written and verbal communicator
Comfortable and energized operating and problem-solving in a fast-moving organization
Exhibits a growth mindset, intellectual curiosity, and ambition
Ability to build and maintain deep client relationships across levels in complex organizations
Demonstrable history of leadership, with both immediate and cross-functional teammates

Benefits

Competitive salary and meaningful equity
Comprehensive medical, dental, and vision coverage
Regular compensation reviews - great work is rewarded!
Flexible paid time off policy
Paid Parental Leave Program
401k plan & match
In-office bicycle storage
Fun events for Intercomrades, friends, and family!

Company

Intercom

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Intercom is a software company that creates modern customer service software that redefines how businesses support their customers.
dateFounded in 2011
location
San Francisco, California, USA
people-size1001-5000 employees
web-link
https://www.intercom.com/

H1B Sponsorship

Intercom has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (8)
2023 (4)
2022 (5)
2021 (5)
2020 (2)

Funding

Current Stage
Late Stage
Total Funding
$240.75M
Key Investors
Kleiner PerkinsIndex VenturesICONIQ Growth
2018-03-27Series D· $125M
2016-04-07Series C· $50M
2015-08-26Series C· $35M

Leadership Team

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Eoghan McCabe
CEO, chairman, and co-founder
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Ciaran Lee
Co-Founder
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Recent News

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Intercom expands to Berlin with new AI R&D Hub and 100 jobs
2025-10-31
Company data provided by crunchbase