Tekion Corp · 1 month ago
Customer Support Engineer I (Fixed Ops)
Cincinnati, Ohio
Full-time
Onsite
Senior Level
5+ years expTekion is a company that is disrupting the automotive industry with its innovative cloud-native platforms. They are seeking a Customer Support Engineer I to act as a subject matter expert, coordinating with dealership clients on support issues and ensuring the support team adheres to processes and deliverables.
Artificial Intelligence (AI)AutomotiveBig DataMachine LearningManagement Information SystemsSoftware
No H1B
Responsibilities
Taking ownership of customer issues reported and seeing problems through to resolution
Researching, diagnosing, troubleshooting, and identifying solutions to resolve system issues
Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams
Ability to understand the application both functionally and technically
Refer to internal databases or external resources to provide accurate tech solutions
Ensure all issues are properly logged
Prioritize and manage several open issues at one time
Prepare accurate and timely reports
Document technical knowledge in the form of notes and manuals
Qualification
Required
5+ years of experience as an Application Support Engineer
Experience in Fixed Operations in an automotive environment
Previous experience in application, production or product support
Ability to learn and master employer-specific software
Complex problem solving
Written and verbal communication skills
Ability to diagnose & address application issues
Candidate should be ready for rotational shift
Preferred
Basic understanding of IoT and software
Knowledge of APIs and coding skills
Working knowledge of SQL, Mongo Databases & basic network configuration
Benefits
Competitive compensation and generous stock options
100% employer-paid top-of-the-line medical, dental and vision coverage
Great benefits including unlimited PTO, parental leave and free snacks and beverages
The opportunity to work with some of the brightest minds from Silicon Valley’s most dominant and successful companies
Be part of an early stage, hyper-growth start-up with the opportunity to grow and prosper
Work on the latest and coolest technologies – everything is home-grown and built ground-up
A dynamic work environment with a strong sense of community and collaboration
The open and transparent culture that encourages innovation, rewards performance and discourages hierarchy
Exciting opportunities for career growth and development
Company
Tekion Corp
Tekion is redefining automotive retail with an end-to-end, AI-native platform purpose-built for the industry.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$635.1MKey Investors
Dragoneer Investment GroupAdvent InternationalBMW i Ventures
2024-07-16Private Equity· $200M
2021-10-05Series D· $250M
2020-10-21Series C· $150M
Leadership Team
Jay Vijayan
Founder and CEO
Guru Sankararaman
Co-founder and Chief Operating Officer
Recent News
Company data provided by crunchbase