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RTX · 5 months ago

Sr. Manager - V2500 Customer Technical Services (Onsite)

PW100: East Hartford 400 Main Street, East Hartford, CT, 06118 USA

Full-time

Onsite

Senior Level

7+ years exp

RTX is a leading aerospace company focused on transforming the future of flight. They are seeking a Senior Manager to lead the V2500 Customer Technical Services department, managing a team of engineers to resolve technical issues and ensure engine safety and operational efficiency.

AerospaceManufacturingSecuritySensorTelecommunications

No H1B

U.S. Citizen Only

Responsibilities

Lead a team of talented CTS hardware and troubleshooting engineers to resolve current and emerging customer technical issues and direct technical communications with airlines and overhaul shops

Manage and develop staff while ensuring your team’s adherence to P&W/IAE quality and engineering procedures

Integrate with other engineering disciplines as required to ensure that technical program requirements are met

Take an active role in the leadership of the V2500 CTS organization as a member of the Management Team

Maintain a 24/7 coverage schedule to ensure prompt attention to and timely resolution of any AOG and/or urgent troubleshooting request

Ensure proper and timely closure of field requests (EagleNet cases), Airbus Event Occurrences (OCC’s), FAA 21.3 submissions, and other commitments made in the normal course of business

Guide the team through the field event investigation process, assisting as required with Digital Flight Data Recorder (DFDR) data analysis and with interpretation of the various airframe reports generated after a V2500 operational event

Support Safety risk assessment and execute field actions assigned by Safety Review Board

Coordinate and collaborate with the Program Office, Customer Field Directors (CFDs), Field Service Representatives (FSR), Component Integrated Product Teams (CIPTs), regulatory authorities, technical publications, Customer Service Managers and program partners to assess, plan and implement technical and logistics aspects of fleet management solutions

Interface directly with the two airframers whose aircraft are currently powered by the V2500 engine: Airbus for the A319, A320 and A321 aircraft and Embraer for the C-390 Millennium military transport

Oversee the conversion of maintenance manuals from the Airbus platform to the Embraer platform

Approve release of technical communications, Service Bulletins, Engineering Changes, Engineering Authorizations, Technical Data Package and EM/TSM/AMM updates

Support customer meetings, calls and conferences by creating and delivering presented material

Up to 10% travel

Qualification

Gas turbine engine experienceV2500 engine knowledgeTeam leadershipCustomer service experienceEEC control system knowledgeMulti-national business experienceClear communicationRelationship building

Required

A Bachelor of Science degree in engineering and 10+ years of engineering experience working with gas turbine engine hardware/components OR

Advanced degree in engineering and 7+ years of engineering experience

U.S. citizenship is required, as only U.S. citizens are authorized to access information under this program/contract

Preferred

Prior experience as a supervisor/leader of a team of professional employees

Familiarity and/or prior experience in P&W Customer Service

Prior experience working in a multi-national business partnership

Working knowledge of V2500 engine and hardware and its full-authority EEC control system

Direct knowledge and experience dealing with commercial airline customers & MROs

The ability to create positive relationships and craft clear communication

Benefits

Medical

Dental

Vision

Life insurance

Short-term disability

Long-term disability

401(k) match

Flexible spending accounts

Flexible work schedules

Employee assistance program

Employee Scholar Program

Parental leave

Paid time off

Holidays

Company

RTX

Glassdoor3.8

RTX is comprised of three market-leading businesses – Collins Aerospace, Pratt & Whitney and Raytheon – working as one to answer the biggest questions and solve the hardest problems in aerospace and defense.

Founded in 1922

Arlington, Virginia, USA

10001+ employees