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NEOGOV · 1 month ago

Program Specialist 1 – Cross Systems Manager

Norristown, PA

Full-time

Hybrid

Entry, Mid Level

$58K/yr - $77K/yr

2+ years exp

NEOGOV is an organization within Montgomery County (PA) that is seeking a Cross Systems Program Specialist. The role involves providing technical and managerial oversight over behavioral health and drug and alcohol services, ensuring appropriate service provision to families and collaborating with external partners to enhance resource effectiveness.

GovTechHuman ResourcesInformation TechnologySoftware

No H1B

Responsibilities

Analysis of service trends, preparation of statistical reports and promotion of collaborative interventions. Accurate and complete reporting of service trends and preparation of reports. Demonstrates continuing understanding of interagency services, client needs and integrates with child welfare philosophy

Service authorization and monitoring. Prompt and appropriate processing of paperwork. Prompt and thorough response to questions and/or problems regarding billing and authorization periods; as well as tracking of receipt of mandated reports and services from providers and monitoring compliance with contractual stipulations

Case consultation, information. Compliance with established in-house and referral directives, programs, client eligibility, policy and procedure and legal mandates and is able to effectively communicate same. Utilization of new ideas and strategies for service provision and acquisition of resources to meet placement needs. Provision of accurate and comprehensive information to social services staff regarding available resources

Agency liaison to contracted services provider agencies, vendors, schools or others as assigned. Promotes positive working relationship evidences through feedback, attendance at meetings, on- site visits conducted and contributions to problem solving and conflict resolution. Provides analysis of service delivery patterns by vendor agencies to maximize efficiency and effectiveness

Service/case review and auditing. Assures review of applicable services at stated intervals – schedules accurate and complete. Attendance and participation at reviews and contributions to efficient and effective service delivery

Effective community and external partner engagement to maximize child safety and family service provisions

Programandpolicydevelopment.Participationandinvolvementinprogramandpolicy development to assure optimal delivery of child welfare services

Agencyrepresentativetospecialcommitteesandconsortiums.Positiverepresentationofagency and strengthening of relationships with a professional community

Grants and special funds program implementation, management and tracks outcomes. Coordination ofgrantfunds maintained throughaccurate and completedatacompilation. Applicationsprocessedareaccurateandcomplete.Outcomesaremonitored.Maintains relationship with funding source and grant awardees regarding compliance

Contributiontooverallagencyfunctionbymaintainingasupportiveteamworkrolewithagency staff.Maintains supportive team role with coworkers.Accepts professional responsibilitiesof positions.Willingness to accept new, additional or unfamiliar responsibilities

Qualification

Child Welfare systemsData analysisGrant applicationPolicy developmentService coordinationProblem resolutionCommunication skillsCollaboration

Required

Advanced knowledge of Child Welfare systems, related laws and regulations

Ability to communicate Child Welfare policy as well as OCY policy and procedure, provide case consultation and referral as related to service coordination for children and families

Ability to communicate effectively both verbally and in writing

Ability to collaborate with other HHS departments, vendors and professionals and communicate OCY practice

Ability to communicate service and contractual requirements related to cross systems partners to staff and other professionals

Knowledge and ability to secure services and appropriate funding for children and families

Ability to analyze data to evaluate effectiveness related to ongoing and new programs or programs that may require grant application or special funding

Ability to monitor outcomes, budget and use of programs communicated to vendors as well as agency administration

Ability to resolve service and funding issues with staff, vendors and other HHS partners

Ability to develop written agency policy as directed

Ability to conduct service review and audit as necessary

Bachelor's degree in Social Work, or related field, with a minimum of two years' experience in child welfare

This position is subject to mandates requiring Child Abuse, Criminal History, and FBI Clearances for employment

Pennsylvania residency is a requirement for this position