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SAIC · 2 weeks ago

IT Support Technician 3

Washington, DC

Full-time

Onsite

Mid, Senior Level

$40K/yr - $80K/yr

5+ years exp

SAIC is seeking an IT Support Technician 3 to streamline solutions to a growing enterprise environment supporting one of their esteemed Federal clients. The role involves providing IT support to end users for complex issues, managing incident and service requests, and troubleshooting hardware and software in an enterprise environment.

Information TechnologySecurityService IndustrySoftware

Work & Life Balance

No H1B

U.S. Citizen Only

Responsibilities

Responsible for providing IT support to end users for complex issues

Escalation points for IT Support Techs level 1 and 2

Creates, updates and closes, incident, and service requests with the IT service management system. Adheres to IT Processes and SOPs

Installing and supporting PCs, laptops, printers, peripherals, and connected equipment in an IT Enterprise environment comprising 6,000 – 8,000 users

Providing end-user software and hardware troubleshooting and support in-person or over the phone

Over 3 years of Intune Suite Experience supporting Windows 11 and Microsoft 365 apps

Applying basic diagnostic techniques to identify problems, investigate causes, and recommend solutions

Applying a thorough knowledge of network configuration and troubleshooting techniques such as TCP/IP, WINS, DHCP and DNS within Windows- 10-11 operating system(s) and MACs to resolve customer workstation issues

Applying basic troubleshooting skills to identify and resolve network printing issues and protocols issues related to network printing in windows 10 & 11 print server environment to include multi-function printers using Web Jetadmin and HP Universal Print Drivers

Troubleshooting Apple MAC computers

Imaging workstations while safeguarding customer files and profiles; also testing laptop and desktop computers

Upgrading end user computer systems ensuring no data loss

Supporting Microsoft software packages to include Microsoft Office 365, and other commonly used desktop related applications

Engaging engineers from multiple teams

Qualification

Intune SuiteWindows 11Microsoft 365Network troubleshootingCompTIA A+Customer supportImaging workstationsApple MAC support

Required

BS and 5 years of experience providing desk side and/or service desk IT support, specializing in troubleshooting end-user issues with hardware and software. (4 year's experience in lieu of degree)

Ability to obtain and maintain a Public Trust requiring U.S. Citizenship

Broad base of knowledge and be fluent in multiple IT disciplines such as computing, computer workstations, computer hardware and software, productivity tools, applications, networking

CompTIA A+ certification may be substituted for 1 year experience