Bear Robotics · 3 months ago
Technical Account Manager I (Tennessee)
Nashville, TN
Full-time
Onsite
Mid Level
3+ years expBear Robotics is a company focused on robotics technology, seeking a Technical Account Manager to support manufacturing deployments. The role involves acting as a technical liaison, ensuring successful deployments and product performance while collaborating with engineering teams and providing customer support.
Artificial Intelligence (AI)HospitalityMachine LearningRoboticsSoftware
Responsibilities
Support enterprise sales efforts by leading technical discovery, integration planning, and product fit assessments
Develop technical proposals, Customer Requirement Docs, system architecture diagrams, and deployment plans tailored to customer environments
Present technical solutions and product demos to senior customer stakeholders, including executives
Lead configuration, testing, and validation of robots in customer environments, including API integrations and workflow tuning
Coordinate with internal engineering and product teams to align on customer-specific needs and timelines
Provide on-site or remote deployment support and training when needed for complex enterprise rollouts
Partner with Account Executives to define success criteria for PoCs and drive expansion into multi-site pilots, contributing to revenue growth from existing accounts
Serve as the main technical point of contact post-sale, ensuring successful adoption and performance of deployed robots
Monitor performance metrics, troubleshoot operational issues, and proactively recommend improvements or upgrades
Collaborate with RFE AM and Support teams to ensure a high standard of service and robot uptime
Collect and synthesize customer feedback and operational data to provide actionable insights to product and engineering teams
Participate in customer-facing VOC (Voice of the Customer) sessions and internal product roadmap discussions
Advocate for customer priorities in internal roadmap planning while aligning expectations on feasibility and timelines
Qualification
Required
3+ years of experience in a customer-facing technical role (Sales Engineering, Solutions Architect, TAM, etc.)
Strong knowledge of robotics, automation systems, or industrial integration (preferably in 3PL/manufacturing/logistics)
Experience with API integrations, systems architecture, and workflow automation
Excellent problem-solving skills and technical troubleshooting abilities
Strong communication skills across technical and non-technical stakeholders
Comfortable managing multiple enterprise customers/projects simultaneously
Proficient in tools such as Linux, Slack, Google Workspace, and CRM platforms (e.g., Salesforce or HubSpot)
Ability to travel up to 50% for deployments, technical planning, and customer workshops
Preferred
Fluent in Korean and English language (strongly preferred)
Experience working in robotics or industrial automation startups
Familiarity with robot operating systems (e.g., ROS), rosbags, or robot performance visualization tools
Experience supporting enterprise software and hardware deployments
Experience or exposure to the restaurant, hospitality, or foodservice technology sectors
Prior experience in manufacturing/3PL operations, processes, and terminology
Company
Bear Robotics
Bear Robotics is an AI-automated robotics platform that offers for the food service and hospitality field.
201-500 employees
H1B Sponsorship
Bear Robotics has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (7)
2024 (6)
2023 (9)
2022 (8)
2021 (5)
2020 (1)
Funding
Current Stage
Growth StageTotal Funding
$175.75MKey Investors
LG ElectronicsIMMSoftBank
2025-01-24Acquired
2024-03-11Series C· $60M
2022-03-15Series B· $81M
Leadership Team
John Ha
Founder, CEO
Juan Higueros
Co-Founder | Chief Operating Officer
Recent News
2025-11-21
Business Insider
2025-11-11
Company data provided by crunchbase